MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingShowing 285 reviews with 2 stars · Clear filters
S. H.
I ordered 2 pair of glasses from this company and a 3rd pair from another company. I wear a progressive len and was wondering if the script would be aligned correctly. The 3rd pair of glasses works. The other 2 pairs I have and very uncomfortable, nose pieces are constantly moving. I can not be worn every day, without leaving deep indentations on my nose.
Rebecca
I have two stars because the quality of the glasses wasn't very good. I ordered two pairs one was ok and the other was terrible quality. One I am still using but the other broke within two months or less.
Nikki
The glasses were too big for me and wouldn't stay on my face. They may not have the proper curve, as I felt dizzy when I'd wear them, like I was going to fall over.
Response from MuukalOpticalSep 11, 2024
Ok,got it,but the prescription is absolutely correct. Can you wear your old glasses and our company's glasses for photos separately? In this way, we can know some important information about your PD and wearing habits. Thank you again.(Please look straight ahead and take a photo)
Gerry P.
I'm still waiting for my third pair of glasses. The other two arrived over a week ago.
Response from MuukalOpticalSep 5, 2024
https://t.17track.net/en#nums=SF6045232403695 Hello, we have sent your package twice, please don't worry
Cdrabek
The glasses look like I expected them. However, I wear progressive lenses and the reading (lower) portion of the lenses on all 3 pair is blurry. That’s the main prescription I need, so the glasses are pretty useless to me. Lesson learned.
Response from MuukalOpticalSep 4, 2024
Okay, can you contact our customer service and send a photo of yourself wearing glasses? We will handle the issue for you as soon as possible. Please don't worry.（[email protected] or (330) 817-6667）
JBelle
I ordered 3 pairs of progressive eyeglasses, 2 pair with transition lenses. I ordered them with the same dimensions of glasses I already own. None of them fit my face and I can not see out of the Progressives at all. The only vision that is good is the distance. I have tried them several times, hoping my eyes will adjust but they don't. I have also tried bending them to fit better but it never stays bent. They just go back to where they started. And the 2 pair with the darkening lenses really never darken. I put them in the window in direct sun and they barely change. They seem like nice glasses, and I have ordered glasses on line before with great results from other companies, I just didn't get good results this time. And it just isn't worth sending them back for the 30 day guarantee just to get only 50% back.
Response from MuukalOpticalAug 28, 2024
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you（[email protected] or (330) 817-6667）
customer
"Express shipping" should not be over 2 weeks glasses feel flimsy too many promotional emails Reply response: I paid extra for express, ordered on the 10th, received on the 24th. Did not realize they were coming from China.
Response from MuukalOpticalAug 27, 2024
Hello, Are you saying that the logistics is slow? We are very sorry.You placed your order on the 10th, and it will take 3-5 days for us to customize the lenses. Your package was delivered in 7 days, and we suspect there may be some misunderstanding
Brenda
Lens wrong in shades
Response from MuukalOpticalAug 24, 2024
Hello, you said the color of the lens is incorrect, but you chose a clear lens, which is correct, so this is not our mistake, and we have upgraded the lens to 1.67 refractive index for you free of charge (you purchased 1.55 refractive index)
