Val
The frames are super cute
The frames are super cute. That's where the good ended. The lenses are terrible. Progressive lenses are unusable. Trying to contact for a refund.

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingShowing 285 reviews with 2 stars · Clear filters
Val
The frames are super cute. That's where the good ended. The lenses are terrible. Progressive lenses are unusable. Trying to contact for a refund.
customer
Vision is very blurry. Trouble focusing from progressive lens. Have worn Zenni progressives for years with no issues. I feel like I wasted my money with muukal
Response from MuukalOpticalOct 25, 2024
We are very sorry, we will try our best to solve the problem. We have sent you an email confirming the prescription. Thank you
Jodie E.
The lense transition is not good. It makes me feel nauseous. Total waste of money
Response from MuukalOpticalOct 23, 2024
Hello,We really want to solve the problem for you. Please contact us as soon as possible. Thank you([email protected] or (256) 668-8891)
customer
The glasses I bought didn’t work for my face and when contacting customer service- it took days between emails. Now I finally got a replacement but don’t know if I did because no follow up information was sent. Takes way too long for shipping- you are ordering from overseas !
Anne
This was the second time I bought glasses, happy with first purchase, this time I can't ready clearly, can only use them for walking or driving. Although I provided the prescription, they aren't quite right
Response from MuukalOpticalSep 23, 2024
Hello, we have noticed that the frame of your first order was larger and the frame of your second order was smaller. Therefore, we believe it is an issue with the frame size and will resolve these issues for you as soon as possible. Thank you for your understanding
Michelle D.
I ordered and paid for three pair of glasses and I’ve only received one.
Michele
I ordered 3 pair of glasses, received only one!
LA S.
Frames are great but the lenses for two of the three pairs are not correct. I can’t wear them long term and definitely for the workplace. It’s a shame, I really love the frames.