PAULETTE T.
Unhappy Overall, with Customer Service & Product
I was concerned about my prescription, customer service was lacking/slow and of course pretty sure English was their 2nd language as I had to repeat my question several times and still never really recieved an appropriate response. While my glasses arrived in a timely manner, they were all supposed be light transition glasses, be careful as the one pair I ordered looked "nothing" like the frame in the picture while in the fine print, they note colour may vary, these were completely different. My second pair, I chose the dark tint (black) so they could be used as sunglasses and also paid for blue light blocking, they arrived and they are not tinted darker for light transitioning, the lenses are black, they cannot be used indoors and they still charged for the blue light blocking, completely useless to use while working, reading or anything else unless outdoors with the sun blaring. Third pair seem to be the only ones that were as described. When you try to reach them regarding the issues you need to jump through about 50 humps to do so, make sure you read the return/refund policy. I won't be ordering again .
Response from MuukalOpticalOct 29, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891) via chat on our website, or on social media with your order number and we would be happy to assist you.


