MuukalOpticalReviews of muukal.com

I have bought 2 pairs of sunglasses from Muukal, both were the same frames and both were shattered within 6 months (the frames, not the lenses!) I have never dropped them, the frames are cheap and defective and so I reached out to customer service. The customer service person emailed me back and said I couldn't get a refund because they were out of warranty, even though the damage is their fault! They only offered me a $25 coupon so i can order new glasses, which I can't afford to do. I have other pairs from them that have been fine but I just spent $77 on those glasses and they broke in 6 months, with no fault of mine and all you can do is offer me a coupon?! I am never buying from here again don't waste your money. Customer service was absolute trash. EDITED TO ADD: The below "customer service" person has accused me of lying. I have screenshots AND emails that prove otherwise. DO NOT ORDER FROM THIS INCOMPETENT COMPANY. Everyone who has ever worked customer service knows that if you have a defective product, the company replaces it, no matter if there is a warranty. That is the way companies keep customers and build trust with the public.

The progressives are blurry. They make me dizzy to look through them. One pair is very tight and the other pair is very loose. The materials of one pair is very cheap. I have ordered many pair from Zenni and had great satisfaction. I won't order again. Id be happy to send back and get a full refund. EDIT: I WAS CONTACTED BY CUSTOMER SERVICE. They offered a refund to me but the cost to return the glasses would be double the original payment. They were very passive aggressive. They then offered me a partial refund but only if I deleted this message first. When I refused They became hostile. I said the refund was for poor quality product and the review change would be a thank you for the refund. They actually said regarding their glasses " what's the difference between good or bad, and is there a standard?" I have to say yes. The standard is good equals glasses I can use to drive and read with. Bad equals the garbage I was given by this company. No refund. What an awful company.EDIT- the issue is the lenses are blurry. The progressives aren't correct. Thats not an opinion it is a fact. Another fact is you told me to return the glasses would cost ME double what I paid for them. Then you tried to bribe me with a $30 payment to remove my negative comment. And I needed to delete it before receiving any payment. Then you said good or bad quality is all the same to you. Please stop harassing me your glasses are lousy.

I ordered 3 pairs of glasses from here. The prescription is not correct. The view for progressive is too low. The reading view is at the very bottom of the glasses and there is less than an inch of reading view. They first offered me 1 pair of glasses. Their final offer was 2 even though I ordered and paid for 3. This place should not be allowed to operate at all. All I can say is run do not order from here. I would not and will not ever recommend this company. They are extremely unethical.

The script is off and the glasses are wrong that I ordered.

I have been requesting a return authorization for several weeks and have not been provided one.

I somehow accidentally ordered one pair of reading glasses as sunglasses, while the second pair is correct but gives me double vision despite being "the correct rx." I.e. two pairs of glasses but neither are usable.

I tried to wear, however the prescription is not right, the reading vision did not change from my old glasses to these, however they are very blurry, I can raise the reading part up and it’s Crystal clear in a room, the far vision is way up at the top. These were made by toddlers who have no idea how to read a prescription, I am left with eyeglasses that I can’t see out of, and another month of trying to get a refund. I would try a different place.

Glasses were made wrong. Reached out to them and they went back and forth with me basically calling me a liar and then insulted me and told me that if I'm basically too stupid to read my prescription then they can't help me. In response to the fact that I would leave a bad review they said say what you want, you're a waste of our time. Then they blocked me on Facebook. Told them that if they wouldn't remake the glasses then they should at least honor their return policy. They said fine, you can return them. But you have to pay for them to go to China and there's a 45% tariff and a 40% shipping fee so once we get your package back we'll give you back your 5%. What's crazy is that on their return policy, it clearly states that you return the glasses to Plano Texas, which is also the return address on the package when you get it. Every single thing about this company is a scam. If you managed to get your glasses correct, then good for you and good for your service but if you did not then do not even consider getting good customer service or the reality of their stated return policy. Avoid at all costs. ***Horrific customer service is proven by their response. I wasn't arguing. I asked for my glasses to be remade and then I asked for a refund. I know that my eye doctor, Zenni and Firmoo made these glasses PERFECTLY and Muukal did not. So, who is the problem? Not me. Not my eye doctor. Not my prescription. It's this scam company.