MuukalOpticalReviews of muukal.com

My order arrived and there are measurement markings that are very visible on the lenses. When contacted, they claimed to not understand my problem. Avoid them! Horrible glasses and customer service.

Your reply was theirs something wrong with my eye. Let's think about that for a minute. If nothing was wrong with my eyes I wouldn't need glasses. I've been buying my glasses online for over 5 years, no problems until now. Maybe someone needs to improve their skills. Don't want to fight with you, just warning others.

Ordered with progressives and transitions. The glasses don't tint at all out in the sun. I wrote them and they replied as if I was an idiot. Telling me it takes 10 minutes for them to darken and if i come back inside, lay them on a paper towel to see the tint? I have other transitions, and as any legit source will tell you, takes 1-2 minutes tops. I responded with this info, as well as two pictures, one with theirs on in the sun, and one I bought from a reputable company in the sun. No response as of yet. I will give them 1 day to return these and either refund my $164, or send me what I paid for. Based on their lack of response, I will contact my credit union about retracting payment, and will hammer them in reviews every time and place I can. Note. I have photos of their rude email, as well as their glasses outside vs real quality glasses outside. Anyone who sees them agrees, there is no transition in these lenses. Update.. They send me multiple texts. 1. Says my review was unfair, and that it appears I ordered clear non transition lenses, even though their initial response says they do tint lol. 2. They can send me one pair done correctly. 3. I can return them to China but it cost $50 and 45% tarriff tax or something like that. I informed them, I would be shipping them back to texas to the return address that they came from. 4. They will send me back $80 and I can keep the mostly useless glasses. They also mentioned something that I chose driving lenses.L o l there is no such choice. 5. The last text says they don't want to argue.I am infuriating them. I've already contacted my bank. They said to try and work it out. First, then get back to em.By the way, I have all of this screen printed. Buy the way they sent me a stock pitcher from their website, which shows they offer driving glasses. LOL why would I send a prescription in for driving glasses? I never heard of driving glasses. These people are crooked and full of you know what. Their site didn't even keep my order history, that was my first clue their business practices suck. 3/25/26 - so I've worn the one decent correctly made pair of these glasses, and I have to say.. the progressives are sub par, almost like looking through goggles. Compared to my higher priced American made glasses, these are not up to snuff. Especially for driving and reading a laptop in between. Also, I realized this was this company NEVER asked for a PD # when my script was submitted. All the others I browsed did. Hmmmm

2nd Update: see their response. I should be grateful to have 1 useable pr?? UPDATE: Muukal texted me as a result of this review saying they would refund $30 after I take down my review. They told me their warranty and gaurantee are from the date of purchase. WHAT??? Are they joking? It was like 19 days from the date of purchase before I received the first pairs of glasses. Lesson learned!! You only get one replacement and their warranty and gaurantees are so short bc they know they have shoddy products. I would've loved my first 2 pairs of glasses if the Rx was correct on the lenses & if the 'Queena' had not broken while sitting on my face. Their response via text: "We don't need your positive feedback. We will do what we need to do. The order for October 2025 has already reached the 3-month quality assurance period in January 2026". Is this a threat? They have no desire to make this right. They took my $$$ and sent me bad products that cost them a couple dollars in total. Buyer beware!!! I originally gave 2 stars because of the good customer service help I received regarding the first two pairs I ordered: one had the Rx lenses made incorrectly (wrong Rx on lenses) and the other pair named "Queena" broke while on my face within 2 weeks of receiving. I contacted Muukal customer service and after about 16 emails back and forth they suggested that I choose a different frame for the pr that had the wrong RX and they'd make a whole new pr. Apparently, they concluded they had not made the rx incorrectly but maybe the shape of the glasses was wrong for me. But my old glasses, that I have worn for years, were in the same shape frame-but I did as they suggested and chose a different shape frame. The frames that actually broke while I was wearing them (and slapped me in the face right above my eyelid), the"Queena", they offered to send me a new frame only and I would have to insert the old lenses into the replacemnt frame. I agreed. I thought it was fair. I was pleased with the outcome. I waited 2ish wks for the replacement order to arrive and this is after waiting 2+ weeks for the original order. I had hoped they would rush the shipment due to the problems I had encountered but unfortunately they did not. Jan 1, 26 replacements arrived. I struggled for an hour to get the old lenses into the replcmt Queena frame, so I chose not try to adjust the frame further. Though concerned with the fit of the old lenses into the replaced Queena frame I was generally satisfied. The other replaced whole pair had the correct Rx on the lenses and after a few days of my eyes adjusted to them. March 6 the replacement Queena frame broke (again) while on my face as I watched tv, just like the first time, though in a different spot on the frame. I again contacted them by email, sent pictures and after they clarified that it was the replacement frame that broke, they asked for more pictures. As a resolution they offered a $20 coupon...meaning I'd have to go through placing an entirely new order on their website and pay to get new glasses even though this situation is clearly a manufacturing and craftsmanship problem. On their website, Muukal has a "30-day return & exchange", a "3-month warranty" AND "100% money back guaranteed". All of which, my situationS should apply to. I said a $20 off my next order was not acceptable. I laid out what I believe is right considering I have only 1 pair of glasses that are in working order out of 4. In response to my counter-suggestion, Muukal doubled down and responded to inform me that if I don't agree then I can send back all glasses because they do not believe they should have to bear the costs of a refund or supplying me with 2 useable, lasting pairs of glasses even though that was the original agreement via their website. I am the one who paid money, has waited over a month in shipping time-not to mention the extensive time in communicating with them to end up with only 1 pair of glasses. This is no fault of mine. I did nothing inappropriate with the glasses. They sit on my face. I do not even play sports or anything of that nature. The one pair that I do have is the pair that they remade bc one of the incorrect Rx they originally sent me So, my 2 stars are because Muukal did help the first time around and I want to give them respect for the way they handled the first issue; but when their product and craftsmanship are the reason my glasses are breaking 2 out of 2 times, then Muukal should be refunding all my money at the very least. I would concede to Muukal refunding half the original cost of the 2 pair (bc 1 has broken twice, beside my time and frustration) and as a show of good faith supply me with a new pair to replace the 2 broken pair(s). I expect that I should end up with 2 pair of glasses that last beyond their "3-month Warranty" on their website. Note: made & sent from China, hence 2+ wks of shipping time.

I have been a dedicated customer of yours for over 2 years now. I recommended you to many people. 3 pair of glasses that I ordered from Muukal have broken. However, I tried to give your company another shot twice now and 2 times now the shipments have not arrived. Equalli.g 200.00 for both orders Most companies in the United States, if a package does not arrive, would make sure it is reimbursed or it's replaced. (Customer is always right)!! Muukal company is arguing with me about sending me a package or replacing a package. I have now spent $200 on glasses from your company that will not arrive and that you did not send to the right place. The order last year at my 216 pinewood road address was never received and now the 5420 Statler ave, your software changed the address i submitted i know i typed statler ave not whatever you stated i typed. Package has not arrived and i asked for you to replace the package or refund it and you are arguing. NOW you've just lost a customer.I will never order with you again. I will be sure, and certain to publish pictures and images and reviews of the glasses that I have gotten from Muukal that have broken already and your products have just destroyed themselves poor quality, but I tried to give your company another shot and look what you've done. I have not received two different orders and again 200.00 of my money is spent for things that I did not receive and you are turning around and blaming it on me. So I will never order from you again and I'll make sure I write a review of all the truths of the glasses that you've sent me that have broken and the glasses that I ordered that I never received. Image of broken glasses attached. 3 pair. Kept trying ro replace them without complaining about the poor quality, but this review will be posted with the broken pair showing (Wouldn't let me attach broken pair image but put it on Facebook page.

I ordered glasses for me and my husband neither one of us got the right prescription.

One pair of prescription sunglasses were so dark that I couldn't see out of them. Another pair had one of the lenses pop out. I brought them to an optician to be repaired. They told me that the lenses supplied with the frames I bought, were definitely NOT made for the kind of frame that they were put in. Both lenses have huge gaps in the upper corners where the lenses meet the frame. I have advised the company of this abysmal failure of their quality control and am waiting for an answer. However, due to numerous complaints about Muukal that I have read, I don't expect them to resolve this matter. Their response asks who I am??? This shows their arrogance and ignorance about their customers!!!!!!!

The grams are good as expected with this type of glasses however, I don ‘t see very well with them. I have contacted customer care and they haven’t answered. It’s been 15 days already and nothing. At first I thought to just wait and that it was just maybe that I wasn’t used to the new prescription so I kept of wearing them to get used to them but now I can confirm that it is the glasses that are not right. They haven’t done anything to amend this. I’ll come and change my review if they get back to me.