MuukalOpticalReviews of muukal.com

Ordered two pair of glasses with my current subscription. When they arrived they were both made incorrectly and were unusable. There is no phone customer support so it had to be done via email or text message. After interacting with customer support via email for 10 days or so, they asked me to ship the back...to CHINA...at my expense. Their website says the Return Shipping address is Texas. When I pushed back they went silent. This is NOT a good company! P.S.- The ADD 2.0 is not the problem as my current glasses are all 2.0.

Glasses were smaller than what was said!

The prescription was completely wrong. My vision has not changed but the way the glass is were made. The prescription was completely blurry. It's very unfortunate but I will not be buying from you again as this is the second time this has happened.

There was a mess up in one side of the glasses and after spending what money I had on there product they would not make it right and stoped all communication when I started calling it out on there policy. Customer service is almost impossible to deal with when or even if they get back to you. Stick to better made products that don't come from China.

Refuse to correct a prescription. Unprofessional responses, if any. They do not collect the proper information to create the prescription, like segment height, which is very basic and needed for every pair of glasses. Therefore your prescription most likely will not be proper and they refuse to do anything about it. They are the worst. Update- This is not a fake review. I only leave reviews to warn others on an awful service or product. You've had multiple reviews with people having the same feelings on your service. Order number 22511033381. I tried for well over a month to get resolution and instead just got obstinence.

Update They refunded "part" of my order. I ordered again but this time i just ordered single vision glasses and they came as script was supposed to be. So my progressive were a no go but when I re-ordered single vision they came correctly. Do with that what you will. My script isn't correct

Wrong prescription for lenses then what was uploaded. I have been trying to contact someone since I got them because they are wrong

I ordered the 3 pair special and 2 pairs were completely off. They won't return text or email so I can get a credit or replacement. Don't buy from them they are a scam.