MuukalOpticalReviews of muukal.com

I cannot see clearly, the prescription is incorrect on all 3 pairs of progressives!

The glasses were very cheap and flimsy. Not sure the prescription was right.

I had the worst experience of my life with this company. Someone named Taylor, answered my issue with my Rx so disrespectful that I can’t believe it. The thing is that I just ordered another pair that is on the way, but never again. Be careful with your order and if you have a problem I hope Taylor doesn’t answer your request. My RX clearly says 66/63 so It’s feom the range of 63 to 66. For many years I have use 64 in all of my glasses with no problems. Stop making excuses. I don’t care about the glasses anymore. You’re the one who started says “be honest rather than clever”, not me. I was very respectful since the beginning, until this morning when I received your response. And I don’t want to know from you ever again. Keep you change I have plenty.

Customer Service is TERRIBLE! Ordered 3 pair of glasses and am having a problem with all 3 pair - the arms on each of the frames is too short. Have been back & forth with Hygge from Service for almost a week and my satisfaction has still not been met. In all fairness though, he did offer a solution to one pair. Said one pair would be replaced for free and nothing about the third pair. BUT has not replied with any kind of instructions on or how to return pair that are being replaced nor has he given me any kind of discount coupon to replace the third pair at my expense. Will never deal with this online company again. Will never suggest it to anyone else either!

Please do not buy from this company. Their frames look very pretty in the website. Once you order them you are stuck with the cheap quality of the frames and the progressive lenses are completely blurry. I tried to email service and they play and give you the run around. I told them that I would help them out with my old prescription so they wouldn’t make it so harsh and then they blamed me for their mistake. They are very passive aggressive. They play with you because they threaten with having you pay for the return which is expensive and if it takes months or if they say they haven’t received it then you loose your money and you have no glasses to be able to see. I’m going to reach out to PayPal and I’m also going to try to reach out to BBB and see if they can help out with this issue. Please don’t do this to yourself.

I received my glasses, really cute frames but unfortunately I absolutely could not see out of them. I used the exact prescription from the glasses I currently wear(and see perfect out of them). None of the theee glasses are correct. Just saw on their website I will only get a 60% refund. Such a waste of money. Very disappointed

UPDATE: I sent pictures of the glasses and matching sunglass toppers that arrived to me with a visible scratch on both of them via text to the company. They acknowledged the mistake and said they would replace... ONLY IF I took down this review. They actually said that. I said that I would be happy to update the review as to how convenient the photo texting and text CS is and how quickly and easily my issue was resolved, once the issue is resolved and settled. They replied "Don't make this difficult." I replied that "people are going through too much BS right now to have to play games with a company for a valid refund. No company will have 100% A+ reviews. Honest reviews that get handled in an efficient and timely manner show the company is responsible for the percentage of mishaps that happen at no fault, but rather the law of percentages." I continued to tell them that I wouldnt be using their company anymore and since they were so hard up they can keep the glasses, I'm not fighting and adding stress my life because they have big ego little man problems. BTW that was only my second ever time using Muukal so, one half was adequate the glasses were what I paid. Actually now that I'm thinking about it I bought metal frames with stars on chain hanging from the ear pieces by the frame, they broke at the nose bridge where it meets the lense in less than 2 months. I didn't bother about a replacement pair or refund because I liked the other pair I ordered so it was what it was. That's why I wasn't ordering metal frames from them again. I gave Muukal another try because maybe I was rough on those wire framed ones, I wasn't. Then this last purchase was the relationship ending gripe about my honest review. Yikes Muukal. Yeah, no. If you want glasses for a moment to look cute in or big acrylic ones, sure but... anything that's skilled looking or dainty, I wouldn't recommend. Also CS is snotty, rude, and near abusive in tone if you are vocal about a mistake they made. Its gross behavior. Original Post: I ordered two pairs of glasses. The ones for my main summer pair of rimless frames with clip on sunglasses, both the glasses and the clip ons had powder streak on the same spot and underneath that powder is a noticeable sized round scratch spot. I'm sending a picture and request for replacement asap.

Service is lacking: My order came in a reasonable time, the frames were very nice but the progressive lenses are terrible: they completely distort the vision. I asked to return the glasses and be refunded, a service person asked for prescriptions and photos, I provided all that and now they do not follow, do not respond. They have just vanished.