MuukalOpticalReviews of muukal.com

Wrong prescription and refused refund

I ordered 3 pairs of glasses on June 7th and have been waiting patiently for the delivery. Two days ago I found that the payment had been refunded the very next day. When I inquired why, I received a very terse response that my order was cancelled because they don't deliver to my country. I had no knowledge of this fact because nobody did me the courtesy of letting me know. This shows an extreme lack of customer focus. Caveat emptor!

After I placed the first order #22606719099 I realized I made a couple mistakes, so I requested the order to be cancelled. I proceeded to make a 2nd order with the correct information, I sent them text messages and emails about the issue. Only to have them cancel the wrong order. After many attempts to resolve the issue with no resolution I requested an entire refund as I no longer wish to purchase anything from this company. They still have not canceled my order or refunded my money. I would NEVER do business with this company again, for one there is no way to actually talk to someone on the phone when issues arise, and when they do respond via text message it doesn’t matter if you answer right back they go silent again. I have filed a dispute with my financial institution and informed them of the situation at hand.

both pairs are not right with the reading portion of the lenses--very distorted--they look great and the long distance part seems ok. the progressive part is way off from my RX though

Deceptive advertising. Purchased two pairs of progressive. The lens are very blurry with very small field of vision. Made me sick. Can't wear. Frames are not as advertised. Very cheap like dollar store item. One frame cracked and repaired by Muukal. Very obvious. Apparently not quality checked or didn't care. Sent pictures as well as email to ask for refund. Not getting back to me at all. Consider it a write off loss of money and not usable product.

I ordered two pairs of glasses — one pair of reading glasses and one pair of single‑vision with simple lenses, no coatings, no thinning — for around $60. That is $60 for two pairs of simple glasses with simple lenses. This was fully within Muukal’s own pricing structure. I did not order the cheapest glasses they sell. Their entire business model is based on low‑cost eyewear, and their most expensive frame is $49.95. They even advertise three pairs of varifocals with coatings and thinner lenses for $119 total, so the idea that my order was “too cheap” simply doesn’t make sense. My order was cancelled twice without any notification. I only discovered both cancellations by checking the tracker myself. No email, no explanation, no communication at all. I contacted them to ask why this had happened and received no reply. However, they did find the time to respond publicly on Trustpilot, describing my prescription as “super complex” and implying I was choosing “the cheapest glasses,” as though that justified cancelling my order twice without informing me. For clarity, one of my eyes has had a cataract lens replacement and now barely has a prescription. The other eye is within normal parameters. There is nothing unusual or unworkable about this. And even if there were, basic customer service would involve telling the customer, not silently closing the order. Being labelled “cheap” for ordering from their own website, at their own prices, is unprofessional. If Muukal are unable to provide glasses at the prices they advertise, then perhaps they need to look at their own company structure rather than criticising customers. These glasses and lenses cost only a few dollars per pair to manufacture in China, so the claim that my order was somehow unviable is difficult to take seriously. What actually happened is that they wasted hours of my time choosing frames — time I won’t get back — only to cancel everything without a word. Given the tone of their reply and the volume of similar feedback they receive, they may have done me a favour. At least I now won’t be waiting a month for glasses that, based on many reviews, might have arrived with the wrong prescription or fallen apart after a few wears. A very disappointing experience from start to finish.

Not what I wanted - misleading ordering instructions and lousy return policy. Very disappointed and WILL NOT purchase from yhis company again.

WORSE PLACE FOR GLASS’!!!! Took a very long time to arrive, then, 1 pair was wayyyyy off in size, so wrote off upon opening package. The other pair fit, but the glass alignment for progressive was wayyyyy off they made me dizzy as all get out. THEN, the pair that did seem fine broke within a week!!! So now I am out of the money for these glass’ and I need to by another pair!!!