MuukalOpticalReviews of muukal.com

The 3 pairs of glasses I ordered were very poor quality and unusuable. My dollar store reading glasses are better quality. I am disappointed I was so hopeful. I am returning them.

The shipment was delayed. They said they had to verify my prescription. Once I sent that it was still a pretty long wait. I received the glasses and cannot see out of them, I cant use them. Whatever prescription they verified it makes my head hurt My order number was 22604592161

At first the customer service on initial order was good, late responses but good. The glasses arrived but some missing and the ones that did were very thick and frames much too small. Was then told had to contact sales team which I asked if could return the partial order for a different set with no response, will not buy from them again.

None of the glasses I ordered have the correct prescription. The glasses came in 2 orders of 3 pairs. The first delivery was atrocious. The prescription was horrifically off in both lenses. The second order was a bit better, but not by much. The frames seemed nice, but I'll never order from here again!

My prescription is wrong . How do you fix it.? All 3 pair are wrong. The right eye is completely wrong .

Very disappointed in thee service for these frames, I received them and unfortunately they are very crooked on my face. I love everything about them besides that and reached out to Muukal customer service for support in hopes of resolution to which their response to my picture was "Hello, to be honest, from the photos we couldn't see any problems with Hannah." While I'm glad the issue does not come across as dramatically as it does in real life, the short and dismissive reply was frustrating to receive. Will not be ordering from here again.

I ordered a pair of glasses and was charged immediately. After a few days I got an email that said the tracking number was ready. I checked the tracking number and it wasn't attached to anything. I reached out and asked about my order and recieved no reply. The next day I checked again and it said order closed. I've gotten no response. Basically they took my money and cancelled my order and wont respond to refund requests. DO NOT waste your time or money. They are clearly scammers. Order #12606379650. I just want a refund.

Edited review: After the company argued with me about my glasses working Isaid maybe I can adjust to them. Well they made me sick. I had already argued with them through a series of emails. I decided, no I will not be ripped off. I contacted them again. They are still giving me trouble. Shipping and customs to China is $51 or $180. My glasses we $79. Their website says they guarantee and if defective or incorrect they pay shipping not me. Also the address for returns on their website is a US address, which a lie. I hope this Clears this up for you Muukal. You can also review all the emails I have been sending you for further clarification. Where I explained that no I could not adjust and decided I wouldn't be bullied anymore. All over online people said they just gave up and took the loss. I will not go down that easy. I will spread the warning everywhere. I wish there was an option for one star. First of all the company on its website appears to be located in America. It is in Hong Kong. The prices are great. The only problem is the prescriptions are inaccurate. To the point that the glasses are unusable. Contacting the company is a joke. They ask for pictures of you wearing the glasses and tell you that they are correct. What a joke. I cannot see through them and they made me physically ill just trying them on. They then offer a 25% reund and if you tell them you want a full refund they give you an international address and tell you that you have to pay shipping and customs fees which ends up costing about the same as the original purchase. BUYER BEWARE! DON NOT PURCHASE FROM THEM, THEY ARE CONARTIST.