MuukalOpticalReviews of muukal.com

The persciption was wrong & I cannot wer the glas-stócach I boyght.

Literally spent hours choosing frames, adding prescription, and other requirements. Placed 1st order, paid, and waited. No email confirmation of order, no communication at all. Several days later I discover a refund to my bank with zero notice to me that my order had been cancelled. I then emailed Muukal Optical to get answers. Days later they finally responded, explaining that the frame was out of stock. They apologized and “invited” me to try again. So I did. Three days ago I placed a 2nd order. Crickets again. No confirmation, no acknowledgement, and guess what? No glasses. I found a refund in my bank a few moments ago, once again without any notice of any kind. I literally spent hours of my precious time buying glasses on Muukal, only to overall be treated so discourteously that I had to come here and warn shoppers about this supposed Optical company. And I intend to travel the www and leave warnings where possible. Save your time and energy and do not patronize Muukal Optical. In my now 30th year of utilizing online commerce, this is hands down the worst consumer experience I have ever had. On Edit: Apparently Muukal doesn’t like my review; please read their response below this review. 1) They had no problem accepting my prescription and presenting me with choices, yet now they claim my lenses were too thick. So why provide lens thickness choices if unavailable to me. Other sites block unavailable options, yet Muukal can not? And why not alert me to this post-sale? Every other vendor in my 30 years of transacting online has always communicated with me. Every. Single. Time. 2) Muukal demonstrates via their reply that a customers value is determined directly by the amount of $$ one spends. They just openly admitted this. Furthermore, they may have violated privacy laws by revealing this. This is a can of worms they may regret opening. 3) FWIW to other consumers; I always try to do a test run with a business the 1st time I purchase. I need to see the quality, I need to know customer service actually exists. If everything is as promised, then I invest in what I truly wish to buy. 3) Muukal flunked this test run 4 times! The only time they have EVER communicated with me is their reply herein, As one can see, a consumers value to Muukal directly correlates to the amount of $ the consumer spends. Is this a company you want to transact with? I will be contacting the FTC, the Ca Dept of Consumer Affairs, and the states Attorney General about this matter. It appears as if Muukal has violated consumer protection laws as they admit below. Please, shoppers. Beware Muukal.

I paid $88.77 for two pairs of eyeglasses. One pair arrived unusable with sharp edges so the company refunded $30. Then my other pair broke right next to the hindge on the side obviously some defect. They offered to send a new frame but said I am supposed to find a place to switch lens for me. This is unacceptable to me I want a full refund or replacement.

The prescription on my glasses is incorrect. I cannot see things close up with these glasses on in the air.Suppose to be for near and far sided viewing.

I had got 2 pairs of glasses from them and one of the pairs the glass fell out so I emailed them to find out where I can get them repaired, I got an email saying that they would send a replacement. Wow very good. But then they used Evri and my package was delivered on the street not in a safe place hence someone picked it up and took it. So because the tracking said its delivered they will not replace the lost item even thou I had sent them an email from Evri saying that there driver was at fault. So I'm stuck with a broken pair of glasses. Ill not be getting anything from this company again.

This company is a sham. cheapest quality dollar store frames and the RX was way way off. I had to look straight ahead andhold my head in one position just to BARELY see.any eye movement whatesoever and its 100% blurry. Not a big change in my RXjust poorly made glasses.THEY DO NOT want to refund. I am having to take this up with the FTC,the BBB the attorney general in both VA and TX.

I have an issue with the prescription, the pd is incorrect and doesn't match my prescription. They started with a scare tactic stating that I would have to pay tariffs if I returned the glasses. Made refund offers for less than half of what I paid or only replacing 2 pairs of glasses. PayPal was absolutely no help. I gave muukal all of the info they requested, had my prescription and my glasses checked again by the optometrist. Provided that information to Muukal as well. Now they will only give me a full refund if I pay for shipping the faulty items back to China. I'm still losing out for their error. I have been purchasing glasses from them for at least 6 years. Not anymore when the consumer loses.

I purchased the buy 3 for $119. and even sent a copy of my RX. They don't appear to be "PROGRESSIVE". THE READING PART IS WAY AT THE BOTTOM, MAKING IT IMPOSSIBLE TO READ! The return policy - I see now, says you only get 50% back.... No way do I recommend!