Mutual of OmahaReviews of mutualofomaha.com

Mutual of Omaha responded to my feedback and guess what they gave me the same runaround in the response which was: Your feedback matters, and we’re reviewing this to improve. Please reach out to our customer care team by calling 1-800-775-6000 Monday through Thursday, 7 a.m. to 5:30 p.m. and Fridays, 7 a.m. to 5 p.m. or email customercare so we can connect directly. This is a joke! If you read every response to all of the bad reviews, it’s the same thing. Please reach out to customer care. This company is a disgrace! If they really cared, they could find your name review your file and give you a call personally, but they could care less. They have your money and that’s all that matters to them. My mother lost $14,000 because of this company and their lack of response. I will give negative feedback to everyone I know or meet and encourage them to never work with Mutual of Omaha!

Horrible experience obtaining STD payment. Analyst Ms. Battle deliberately played phone tag, misdirected my doctor about *scheduling* a peer-to-peer review, then lied that he couldn't be reached and sought to have my claim denied before the 10 business day time period had elapsed.

My wife made one claim with these people for short term rental n 12 years and it was the most ridiculous and backwards process we have ever went through. Every step was a fight and communication was nonexistent she changing jobs to someone who has a little better benefits. Doing business with these people is a waste of time, find someone trust worthy to do business with Mutual of Omaha is next to useless.

I submitted a hospital indemnity claim for a recent hospital stay that was denied. They said it was because of a pre-existing condition. The issue I have with that is that my company didn't have that insurance a year ago. So basically they just wanted to steal my premium money.

As POA for a dementia patient in a memory care facility, I have been trying for over THREE MONTHS to refute their cancellation of his long term care insurance due him forgetting to make his payment! They have used every BS excuse, certified letters ignored, discussions with supervisors dead ended, unreasonable demands for reinstatement plus broken promises by MANY to follow through and correct the situation. Now seeing the consistent one star (should be minus stars) reviews, the pattern is OBVIOUS this company is DISHONEST on every level!!

Mutual of Omaha, seemingly a good carrier - has dropped the ball since becoming active with them. They neglect to send out policies properly. They don’t let their clients access to their policies. They complicate things unnecessarily for their agents. They do not listen to your concerns. They do not work effectively to address your concerns. They will waste your time. Better to go with: Americo, NLG, or any other. Ineptitude across the board, and negligent to their agents.

I am 54 and been paying for a critical illness policy along with my life insurance for a couple of years. I was diagnosed with cancer and filed a claim on my critical illness and they dug around in my application until they said I lied on my application for insurance about my weight and that I was diagnosed with a vein disorder. Funny the vein disorder was something I was referred for for swelling and turned out. The specialist said I had no problems with my veins. They can’t dig deep enough to find out the truth about a diagnosis, but they can dig through years of medical records to find out how much I weigh. I have lost 100 pounds. I started out weighing 320 and I told them that but it was wrote down by my agent on the phone as 220. I don’t see what this has to do with cancer, but they decided to cancel my insurance policy and just refund me the premiums. I’ve paid don’t bother getting insurance here they will work their butt off to find a way to not pay.  Wonder if they’ll do the same thing to my life insurance policy and put my family through hell

Continued to deny our claims for cleaning and xrays because they claimed they did not recognize the dentist even though there is no "network". Dentist finally had to send their W9 after 4 phone calls and then they only covered 10%. We have cancelled this terrible policy.