Mutual of OmahaReviews of mutualofomaha.com

I don’t even want to give them a one star, website to file a claim has been down since the beginning of January and when someone filed a claim for me( a claim specialist they would pay it out, claiming their system is down o their end) that’s not the customers problem it you guys problem, and some of the employees that I’ve come I counter with have an attitude problem.

Pay my bills on the first of the month. Have 4 different policies with this company. Got a email middle of month past due on policies. Called " customer service" was passed around like a cheap w..... Finally got a person who said pay policies again. They need a dedicated in house billing dept instead of a yokel with kids and dogs hollering in the background. Don't trust the automated system. I would Rather they outsource to the Philippines like everyone else at least they show no mistakes. Got a reply from company below sure it's a standard reply. My reply is don't you think I already emailed customer service not once not twice but four times and no reply until I left a negative review. And guess the heck what I got thru the mail today? It reads sign up for automatic payment in case you forgot to pay,we know life can be yada yada yada. Coincidence don't think so. This company plays. Lemme back up, this ain't no company if it plays this game now not only do I wait to see if they send a you forgot to pay email the middle of the month but out my time running to the bank to see who the yokel was that tried to skim a few dollars the first of the month. I'm done ✅

Terrible experience!!! I would NEVER recommend this company. We told them we needed to change the owner and beneficiaries of the life insurance policy, and followed the instructions given to us by the agent. Then while working through that process they sent the wrong forms and had to resend the correct forms for us to re-sign, only to find out after the passing of our grandma while making the claim that what the agent told us only changed the owner of the policy and not the beneficiaraies and obviously it was too late by then to make the correct changes. After finding this out and asking that agent if there was anything else they needed to get this processed and being told no, I find out because the beneficiaries hadnt recieved the payment so I called, that actually they did need more information to finish processing the claim. No idea if they would have ever called us to get this information or if they would have let it sit there until someone finally called but it has been a nightmare just trying to get anything done correctly with this company. In the middle of trying to get all end of life needs taken care of and paid for this is NOT what a family needs to be dealing with, its already stressful enough. Would give a 0 star if I could.

I have been putting money they hold time I no I am suffering from hardship and I go to cancel and they keeping the money againt my wishes to pay the policy out until the money runs out

Hit my bank account several times once on the 31st of December twice on the 2nd of January and another 9n the 5th of January which keeps rolling over spent all day on the 5th trying to resolve this issue. I am out several 100 for a $22.41 rate on a 4000 dollar final expense coverage time gas finding a branch of my bank to make sure I had enough money to cover my other critical bills scheduled to come out on autopay. Their customer service have no idea on how to access any information within their own platform. Countless hours and dollars trying to resolve issue.

The worst!!! and customer servvice lady act like she didn't wanna work there the way she talks to people. nothing but a scam

This has been the worst company I've ever dealt with. My mom had a cancer policy and after endless paperwork and stall tactics, her claim was denied. She got the policy because she had breast cancer prior. Fast forward, 10 years, she developed primary brain cancer and passed away. They rejected saying she had cancer before. Isn't that why you would get insurance in case it would come back? You either have cancer or you don't. My parents felt they were covered for medical expenses but not through this company. Please find another company to work with.

This company is GARBAGE! I applied online for a Medicare Medigap policy in the early morning. I have NO underlying medical conditions, current or historical and answered all questions accordingly. Less than a half hour later, still in the early morning, I received an email rejecting me. A few days later I received a letter only stating that "Our decision is based on your health information provided within the medical data received." Nothing else. It looks like mindless AI bots are processing their applications and made their decision. If this is how they treat potential customers, imagine how they treat policyholders and paying out claims. AI bots in charge. Also, they demanded my banking information in JUST the application process which I was VERY UNCOMFORTABLE giving out at that time. They were going to charge my account immediately. Fortunately, I already had insurance with a reputable company which was expensive so I was looking for a better price. So this is what you get trying to go cheap. Scary place. STAY AWAY! You have been warned.