Mutual of OmahaReviews of mutualofomaha.com

I wrote an LTC policy in 2013 and every year Mutual of Omaha sends me a letter so I can contact the client & let her know of updates. I needed to give the company my new address for future notices. The crappy answering machine kept switching me different places. I never spoke with a human being & was on hold for almost 40 minutes. What a terrible way to treat people Customer Service?! What a joke

I have been with Mutual of Omaha for more that twenty years. My disability policy has never lapsed because of automatic payment. I used the disability policy in 2019 when I was out for surgery for six weeks. The process was 2 pages of documentation. There was rapid disbursement of benefits. . This year in March ,I had emergency surgery and the claim was twenty-two pages, W-2 submission, worker compensation, etc requested before my claim was approved. I was told to call and check on the status weekly. My paperwork had to be reviewed by a "board ". There may be need for additional documentation. I was very disappointed by the entire process. There was poor communication. I only received one disbursement since March . I don't understand. I submitted additional documentation to continue disability benefits beyond 6/26/26 but no benefits received but premiums have been deducted monthly? Help ! Very disappointed in a trusted company.

BEWARE: My father paid for a $10,000 policy. He paid diligently on time until he was admitted into hospice and passed away shortly thereafter. They are paying me out just over half of the $10,000 for a single missed payment one month prior to his passing. This is ridiculous, as he was admitted in hospice at that time and his family had no knowledge of the status of this policy until his passing. Mutual of Omaha sent documentation to his mailing address (which he was not longer residing), which we never received. This is predatory practice in my opinion. If you want peace of mind for your family members, this is NOT who to go to with your trust or money.

I called to make a payment and update my husband policy ownership , and the representative, Alicia, was extremely rude and aggressive for no apparent reason. I asked if she was having a bad day because there was no reason for her tone or attitude. Unfortunately, she continued speaking to me in the same aggressive manner instead of trying to resolve the issue professionally. Customer service should be respectful and courteous, especially when assisting customers with something as simple as making a payment and updating a policy information . This was a very disappointing experience.

Spoke to AI yesterday who supposedly scheduled me for an 8am appointment with a loan officer today. AI calendar 8am and so no loan officer was available can I schedule you tomorrow. I said no I thought I had an appointment today and AI hung up.

Learning more about our company sponsored dental insurance through Mutual of Omaha its really hard to associate the word dental coverage to it. I have never heard of a company having deductible that you pay, then they cover up to certain dollar amount and when that is reach then you start paying again. What a great scam for them and I am sure the exec's at the top sit pretty comfortably not covering dental bills.

I have had several calls with your representatives. Every time they call they ask for my underaged children. I have told 3 of them to NEVER call ANYONE phone number asking to speak with a child! I KNOW they go through training. Maybe implement that into the training. His name was George +1 (904) 558-0857.

Our mother purchased a LTC policy in 1999. Last year the determination was made by the family that she needed to be somewhere that provided care services. She was 91 years old. She was a fall risk, used oxygen 24/7 , could not cook for herself or shop. She could not do laundry etc. after calling MOO and speaking with someone at length she was told how to proceed with the process. After filling out forms, doctors filling out forms and doing everything that they asked, she gave every dime she had saved plus had to borrow some from my sister, and gave it to an ALF. She moved in, paid the first 90 days as she was told and then in December she was told her application was denied. From that moment on it has been nothing short of criminal the way they constantly needed more information from the ALF or her or her doctor. She lived month to month not knowing if she was going to have to find somewhere to live. The anxiety and fear that was produced was inexcusable. Mom passed the day after Mother's Day and she died not knowing if they were going to pay for the last six months that she was at the facility, much less pay the difference between what is paid out and what was left on the policy to the family members as promised. When cleaning out her little apartment we sat in the administrators office, called MOO and that call ended with us and the administrator waiting on hold for two hours and forty minutes. The administrator had to go to a meeting and had to hang up. Mom was continuing to pay her premiums while she waited for them to determine her future. It is unconscionable the way they disregard the needs and expectations of their customers. We have contacted an attorney. There is so much evidence that they have done this over and over and over again. We are going to be pushing for a class action suit against them. Instead of just doing the right thing and paying what they owe they can pay out millions to all those that have had to endure such horrendous treatment.