Mutual of OmahaReviews of mutualofomaha.com

Again, I would give this company’s “customer service” a minus 50 rating. The bots aren’t smart bots, an hour is the typical wait time to get policy questions answered. When asked about my LTC policy experience, my response is: if considering Mutual of Omaha…STOP!!! TURN AROUND!!! RUN AWAY!!! Spare yourself the WORST POSSIBLE EXPERIENCE known to mankind!!!

This is the most inefficient, lying, unprofessional, no medical license unprofessional underwriters I've ever dealt with. If you are a senior citizen this is not recommended for you because, you need to be in perfect health. Their assumptions of customers are ridiculous being that none of them are licensed to practice medicine. Of course, you can get dental insurance and it's not worth the cost for $1500. I sent my paperwork in 3 times with the doctor stating that my health is good. The paperwork was never read because, their opinion stayed the same. In my opinion, this company might have been around for a long time but, over the years their customer care stinks. If you are not in perfect health don't waste your time, young or old.

Worst experience ever! The rep acted like he cared until he ran into a small issue. To this date i have no clue what happened or why they kicked my refi. Fortunatly i found a real company that got it done, closing in the morning!

I went online to inquire about getting a home improvement loan. My name was forwarded to Mutual of Omaha. They have called me several times a day, even though I asked to be removed from their call list. Their extreme aggressiveness speaks volumes about their lack of corporate responsiveness.

Omaha likes to increase premiums, but not hire more people at their call center. Every time you call its 75+ minutes on hold. If the slightest thing changes with your claim you have to start over again. I would not recommend using them in any way shape or form. They are a broken company. I feel embarrassed that we have to use them Edit - Omaha replied to my comments here while I was still waiting on hold with them . I waited on hold for three hours. They never picked up. I wish they would prioritize their customers and not worry about rapid response to reviews on trustpilot. This reinforces my earlier comments. Please do not waste your time with Mutual of Omaha

We have had a horrible time with this insurance company. My mother has had this policy for 30 years and they have refused to pay so far for her assisted-living now we are struggling to get them to pay for her home healthcare as we have had to take her out of assisted-living due to nonpayment from the long-term care insurance I do not recommend this company to anyone as I have had nothing but a very bad experience in getting them to pay in which they still have not, iI hope this helps someone else not to make the same mistake we have made.

Inept staff. Repeatedly asking questions that had already been answered, dragging out a process for weeks that should have taken one or two days, and then bringing up an issue that for the entire process had not been a concern. They may have high marks with BBB for financial standings, but they lack common sense and any form of customer service.

If you are looking for a vision plan that is a Mutual of Omaha plan, look elsewhere. Customer Service does not exist. There is a Customer Service number that puts you into a loop on their recorded system and gets you nowhere. It is all online with no ability to talk to anyone. Skip it and find a plan where you can reach actual humans. Just another example of how AI is useless when you need to speak to humans. And this company does not offer a human component.