Mutual of OmahaReviews of mutualofomaha.com

Zero customer service! They are stuck in the 80’s. Let me list the ways: 1) No ability to auto-pay premiums for long-term care insurance. 2) No ability to electronically pay premiums. Must write checks and mail. 3) They encourage the use of fax - first option on the recorded phone line. 4) Inability to actually talk to a person. No option to talk to a rep when you call their number. 5) The customer service line hangs up on you if you select zero when trying to reach a rep. It stated “It appears you are having difficulty deciding which option to select. Please call again when you are ready.” click.

So I had the cancer heart and stoke on myself and my wife a while back . I had to have emergency open hear surgery . Double bypass. I had $20k in coverage all they paid was $5,000 really. Took them about 3 months to pay It . But they want their money in time every time. Smh. So later on down the road we ran into some financial difficulties and had to let it drop off. Called a few days ago to reinstate mine. Great no problem got it done. Well I called to get my wife’s back up and going they want to talk to the wife to get her ok to do so. What the hell it’s an insurance policy not signing for a freaking loan. They are a joke. My local agent is great and has done all he can. But the office itself is sh..!!They do take the sweet ass time to pay out but again want their money now!! You can not win with them. You and me are the little man we don’t matter. I truly hate this company with a passion and they are a rip off!!

Honestly they are too high had accidental death insurance was paying 47.50 monthly for almost 3 years i also have global life and I added the same insurance for 300,000 for a family plan that will never change and it’s not limited/term it’s whole for only 25$ bucks this company is a rip off and when you login to your account it has no information about your policy just information if you want to make a payment that’s strange and weird I had to call like 6 times back to back they kept hanging up on me this was my policy that I had for my husband because he like to ride motorcycle and for the work he was doing I started this policy they didn’t need his consent for me to start it but yet they needed to talk to him for me to cancel something that was coming out my bank account every month such a joke never again happy we moved on to better and cheaper 😊they lady kept saying did you read your policy so you know hippa law lol of course I do I wanted to ask her the same only if she knew but I just canceled and left it where it was

My wife was recently diagnosed with a stage 4 brain cancer. Both of us have worked in healthcare for decades. We know insurance companies. We put in a claim for long term care benefits for which there is zero doubt my wife s current level of disability qualifies for. The customer service is TERRIBLE even by insurance company standards. It took 2 weeks for forms to arrive. Multiple times a week I get letters (all 2 weeks old) demanding forms that have already been submitted. It seems this company has never heard of fedex (can’t spring for overnight on a claim worth 10s of $1000s? Never heard of the internet? It’s not difficult to make a HIPAA compliant portal. Almost 2 months and nothing. There’s a good chance my wife will die before this claim is approved. This insensitive and reduplicative process is so difficult for families typically dealing with a health crisis in a debilitated loved one. The policy looks great until you try to communicate or get paid.

First, let me start by saying I’m 67 years old and I have never applied for any kind of financial aid. In the last few years I’ve had two surgeries for cancer and 2 heart attacks. I did not apply for financial assistance from mutual of Omaha either time. My mistake In November I was diagnosed with Covid. It has hit me hard. My memory is deteriorating. My and my balance is not good. My daughter has moved me back to our home state so she can care for me. I have appointments at OSU in March, just to make sure there’s no other issues, during the last three months, I have been dealing with Mutual of Omaha. What a joke! I have been given the runaround so many times I’ve gotten used to it! Yesterday I finally received a phone call, informing me that I was denied any type of financial help or benefit, although I have been paying into it for years , the reason was they needed more from a doctor. She informed me that I could dispute this. I’m just wondering in the meantime who’s going to pay my bills? I’m very fortunate to have a son and daughter to help me but they can only afford to do so much. I really don’t understand because I thought with Covid you were automatically covered, unfortunately I get confused very easily so that could be wrong. I’ve read bad reviews about them but if you dig deeper, you get the truth. I am very hurt, and I am very scared about watch the future holds for me financially. I do want to say that I’m very fortunate to work for an amazing company who is holding my position I know I can’t expect him to do it forever but I’m thankful that they are. I’m going to OSU in March for more testing so time will tell.

My work goes through this company for short term disability. I applied and was approved for maternity leave. I had my baby on Dec 12th 2022 and have yet to receive any short term disability. Every time I call they tell me something went wrong with the electronic deposit and they have to resend it as it was returned. No one follows up with me OR calls back. I have to constantly call to stay on top of them. The guy that was assigned to me wasn't even in office until last week, causing me to have to work through other people. This company is a nightmare. I will be advising my employer, and anyone within ear shot, how horrible this company is to work with. I'm in a financial bind because their constant errors.

This was my first experience with trying to get dental insurance and I signed up for Mutual of Omaha because my father suggested it. I did NOT know that this insurance was not covered anywhere in the area I reside so I called the SAME DAY I applied (November 15th) to cancel the policy. The lady I spoke to told me it was in processing but she would put a note in there to cancel it and I would be reimbursed for the money they took out since I couldn't use this insurance. Shame on me for not verifying because along comes January and I was once again charged by Mutual of Omaha on the 3rd. I called customer service on January 6th to cancel my policy ONCE AGAIN and requested reimbursement for the January withdrawal. The lady on the phone was very rude and she made it sound like I never called to cancel my policy in November. I'm biting the bullet for my first charge from November 15th because I don't want to deal with their customer service. If I don't get my January charge reimbursed I will be very upset with this company especially since I called the SAME DAY I applied to cancel and I cannot use this insurance so it's a waste of my money.

Mutual of Omaha;I've been waiting half an hour for them to answer the phone, but they never do. They also never confirm claims or return calls. They try to collect memberships even when you're disabled, and there's no empathy or professionalism. It's terrible.