Mutual of OmahaReviews of mutualofomaha.com

Horrible! My husband has our dental coverage through them and fir the past 2 months, my dentist has been struggling to get payment for a crown the fell out. A new crown was needed due to it having a hole in it. The claim was denied because apparently, they do not do electronic claim submissions. Then it was denied it for not providing the age of the original crown and a third time for not providing the date the original crown was put in. My dentist even got them on the phone and they told her that we weren't in their system. What????? We were in them when they paid the claim for the xrays and I can even see our information as being current through their online system. What are they even talking about? RUN AWAY FAST! I will be looking at reporting this issue to the insurance commission. They're ok with taking our money for the insurance plan but refuse to pay out for things that they say are covered.

If there was a way to give zero stars, this group deserves it! Filed a claim on May 5th 2023. Was sent the forms to fill out in an email. Don't know how to send the back in email so I sent them US Mail. Took only 3 days from my house to them in Omaha, NE. Supposedly my first check for short term disability was sent to me on the 25th of May 2023. 3 weeks later, no first check. Called them and was told it takes 7 days to get it and that my second benefit check was mailed the 1st of June 2023. Neither check is here 3 weeks later!!! If there was a problem with the first one, the second one should be here! No way 2 checks were misrouted by the mail! Lies and decption!! Typical insurance company!

absolutely the worst company ever worked with. their emplyees can take all your personal information and use it anyway they see fit as they are criminals and rip offs since Covid do not be fooled about the 5 star this is created from Mutual of Omaha and the person that took all my personal information just hung up on me. A DRUNK CALIFORNIAN NAMED MATT? worst company EVER!

Overly agressive salesman and/or United did not disclose the large escalation monthly premiums after a few years in my of a United of Omaha Universal Life Policy.

If I could give zero stars I would Deny, deny, deny. That is all they do. They keep asking for more information for a claim. Then deny it for something they have already received. Now they have denied saying it wasn't medically necessary although two Dr. opinions say differently. I will be filing a claim with the Insurance commission claims board. Like anyone would go through gum surgery for the fun of it.

They only approve base metal crowns after a root canal despite knowing that this is rarely done and looked upon as an old method. Many dentists will not even do these. This leaves the patient to pay for the "upgrade" to ceramic crowns themselves. This would be like a medical insurance only paying for some old fashioned surgery as a loophole to save themselves money and not cover their patients. This is downright unethical to intentionally only cover an old method. Would avoid budget companies like them when choosing dental insurance for your company or self. Update: they contacted me and confirmed that they only cover the cheaper outdated metal crowns. Avoid this company if you have a choice.

Was given a list of "in-network" providers filtering specifically for periodontists. The list I obtained from the provider search on their site is GARBAGE. On almost every call I placed, I was told the provider listed isn't at the practice anymore, that they do not have a periodontist, that they were not in network despite being on the list, but most often these providers don't even answer the phone or respond to voice messages. Called customer service and to be fair the agent made an effort to assist but there was nothing she could do but submit a complaint. TERRIBLE. AWFUL. SHAMEFUL.

I signed up for the dental plan. Wss suppose to pay for 2 cleanings a year. Mutual of Omaha paid our dentist 65 dollars. And I was stuck with a bill for 220. I had paid more in premium that what I had to now pay my dentist. I canceled the plan and will put that money aside for my next cleaning.