Mutual of OmahaReviews of mutualofomaha.com

I was sold a 20 yr term policy that I thought was a whole life insurance because of how it was presented to us by their agent. After 20 yrs of paying the policy, the rate went up unexpectedly to us from $578/mth to $6,850/mth! It is now $7600/mth after just two years & will be $9,000/mth in a few mths & so on.... Evidently I had missed an important conversion date at 75 yrs old. I filed a complaint at the BBB & requested a fair conversion rate. The rate that is given to most people for this type of policy of approx $5,000/mth. I would have converted the policy if I had known. It's a simple transaction. In the complaint I asked for the same rate that everyone else gets & the response was an email outlining the policy guidelines & the conversion date I missed. That's it! There was no concern whatsoever about how the policy was misrepresented to us in the beginning or that we were unaware of a 75 yr old clause to convert it. This seems to be a common complaint so I've decided to let people know about what happened to us online & on social media instead of just quietly paying it. Buyer beware & READ everything! Don't just listen to what the agent is saying to you. Be super careful with them or you could end up like us!

Called their line this morning, believing to talk to an agent, because website claims to be available 24/7 365. Was told by a what seemed not very knowledgeable person to call back on Monday. Why?

Purchased a basic life policy couple years ago and rates been increasing so found out i could get cheaper elsewhere. Never would of guessed it take an act of congress to cancel my current policy.

My mother in law bought Ltc insurance with Mutual of Omaha 13 years ago, with a monthly premium of over 300.00. First issue was that it took 7 days to get in touch with the company to file a claim when she entered assisted living. Then after we were finally assigned a “claim specialist” it took 2 months to get the ball rolling. Every step is a misplaced email, misplaced fax, it will be 72 hours before reimbursement then it will be 5-7 business days before reimbursement. They will do everything in their power to make you want to give up and just say forget it. After speaking to others and researching online this seems to be a pattern.

Just got a mailer today from Mutual of Omaha, stamped confidential. Inside I am offered a very special whole life insurance plan. The important piece of info states that the benefit will be paid when I turn 120 years old. I am going to have to get in better shape. I don't care who you are, that's funny.

These people suck, im an agent and even i have the biggest problem getting ahold of the damn comapny. These fools leave me on hold for like 30 minutes and are constantly hang up on me.

Horrible. I use them to purchase my first home which was over half $1 million. They love to boast about how you can refinance with them for no costs after 6 months. However what they fail to tell you, is that they sell almost all of their home loans after 60 days. If you’re looking for a mortgage company go almost anywhere else because inevitably they’ll just sell your loan to somebody else anyway.

THIS COMPANY IS CONSTANTLY NEGELECTING TO TAKE MY MONEY OUT OF MY ACCOUNT FOR MY WHOLE LIFE PAYMENTS. FOR 7 YEARS I HAD NO PROBLEM, NOW ALL OF A SUDDEN THEY HAVE STOPPED PROCESSING MY AUTOMATIC PAYMENTS. I HAVE CALLED SEVERAL TIMES AND SPOKEN WITH AGENTS AND MANAGERS, BUT THE PROBLEM IS STILL EXISTING. I ALMOST FEEL LIKE THEY ARE DOING IT ON PURPOSE TO CANCEL MY WHOLE LIFE POLICY AND FORCE ME TO HAVE TO SIGNUP FOR A NEW POLICY WHICH WILL BE HIGHER. I'M GOING TO THE INSURANCE COMMISSIONER ABOUT THEIR PRACTICES SINCE THEY CONTINUE TO PLAY GAMES, AND I WILL LOOK INTO DISCRIMINATION...THAT THEY ARE FORCING CONSUMERS FOR MORE MONEY. IT STARTED IN SEPTEMBER OF 2024 AND IS NOW ONGOING.