MuszillaReviews of muszilla.co

Response from MuszillaJul 15, 2025

Hi Kamil, We’re really sorry to hear about your experience, and we appreciate you bringing it up. At the time, we faced an unexpected spike in orders and, unfortunately, some clients—including yourself—experienced delays and a lack of proper communication. We truly regret that. We did explore running a campaign with the alternative songs you provided, but due to the challenges of promoting drum & bass and a really fast paced song within our network, we weren’t able to find a suitable fit. That’s why we issued a full refund—to make things right as best we could. We're working hard to improve both our communication and our ability to support more genres moving forward. Wishing you the best with your music.

Response from MuszillaNov 2, 2023

Hey! We are glad to hear that your first experience with us was good. About the second one, we really tried finding a match for your music, but were not able to do it. Sometimes playlist curators do not find suitable some songs for their playlists and the final decision is always on them. That's why we always offer the chance to try with a few different songs. As you already know and as per our policy of 'free of charge refund', we've already initiated the refund for you. Either way, we are sorry for the inconvenience and hope you find the promotion and exposure you are looking for. Wish you the best luck.

Response from MuszillaAug 16, 2023

Hey! We are sorry to hear that you feel this way about our service. First of all, the email you sent us arrived the same day you left this review here. And we've already answered it. As per your campaign, as we informed you in your email, unfortunately your song was not a match for any of the curators playlists. And that's why we took extra time looking for a potential match for your music. As we did not, in this email we gave you the option either to try with another song or refund your money back with no extra charges. Either way, we apologize for the inconvenience. But, we do prefer to only deliver our services if we are sure that the results will be proper and optimal for our clients. I hope you can understand this point as it is very important for us. We are looking forward to hearing back from you soon so we can proceed either with the other promotion or the refund. Best wishes.