John L.
Order fulfillment team is incompetent
I ordered two replacement handheld microphones with two specific frequencies. Upon arrival, one of the microphones was picked incorrectly and they shipped me the wrong frequency- what should have been an easy resolution FOR THEIR MISTAKE, has now been two weeks and still not resolved because no one is around to accept the delivery of the incorrect microphone. Of course they couldn't be bothered with shipping the correct microphone while the wrong one that they sent is in transit, so now I'm waiting because one idiot couldn't differentiate 180.4 from 186.2
Response from MUSYSICSep 24, 2026
Thank you for your feedback. We sincerely apologize for the fulfillment error that resulted in the incorrect microphone frequency being shipped. We understand how frustrating the resulting delay was, especially when the equipment was needed for an event. While this issue originated from a shipping mistake on our end, we appreciate the opportunity to resolve the matter and make it right. We take quality control seriously and use situations like this to improve our processes and prevent similar errors in the future. Thank you for your patience and understanding.