Mustafatravels&tourReviews of mustafatravelsandtour.com

I had a wonderful experience working with Rafay. He was very kind, responsive, and extremely helpful throughout the entire process. Everything was organized smoothly, and he made sure all the details were taken care of. I truly appreciate his professionalism and would definitely recommend him to anyone planning a trip

Brother Shiraz from Mustafa Travels provided excellent support throughout the entire Umrah and Dubai travel process. After comparing several agencies and hearing positive feedback from others, I chose Mustafa Travels and were satisfied with their visa processing and transportation services. I highly recommend Mustafa Travels, especially Sheraz, for anyone planning Umrah, Hajj, or travel to other destinations.

I've contacted a few Agencies and decided to go with Mustafa Travels. Sheraz has been my correspondence throughout my whole Umrah/Dubai process which started about eight months in advance. It was five of us with various need and requirements. Sheraz showed patience, calmness with results. I strongly suggest having patience throughout the process and everything will fall in place. Alhamdu Lillah we returned home on January 28th 2026 and our journey was almost flawless. Our Umrah, Madinah and Dubai journey were very special and peaceful. I strongly recommend Mustafa Travels (Sheraz) if you are planning your Umrah/Hajj or a stop over at any other place of your choice. Sheraz, I want to personally thank you for everything you have done in making our journey a memorable one. May Allah swt continue to bless you ALL in what you do for others in fulfilling their religious obligations. Aameen 🤲🏼. Jazakallah Khair.

Sheraz was very helpful when I needed his help. I would definitely recommend going through them. I had a very nice trip and definitely would recommend and inshallah will be going back again. Everything was well done and organized. I am very satisfied with my experience.

Alhamdulillah I performed Umrah with Mustafa travels. Everyone in their team was very professional and helpful, but Brother Sheraz was amazing so helpful, very humble and cooperative. Everything in our trip were well managed Visa, transport and hotel stay. I highly recommend Mustafa Travel to everyone for their future trip.

Their team paid attention to details and went through rounds of edits to the trip to ensure I was satisfied with the iternary.

Brother Sheraz was wonderful to deal with from the beginning with planning all the way to the end. Great communication and delivering everything mentioned in the package! Mashallah it was an unforgettable experience and we truly appreciate your extraordinary customer service! I highly recommend Mustafa Travels and brother Sheraz in particular. JAK, may we share the rewards of Umrah. Thank you for all your guidance and assistance!

Me and my wife performed Umrah this month through Mustafa Travels, and Brother Rafay was our assigned agent. Overall, we are satisfied with the journey, though there are a few areas where the agency should improve to provide a better experience for future pilgrims. Since this was a deeply spiritual journey and our sole intention was to perform Umrah, we tried not to let operational issues affect our focus, even though we did suffer some stress along the way. From the very beginning, we were very clear about our visa status and requirements. Communication through chat was responsive, and our flights were booked the very next day, which we appreciated. However, the main frustration came from the delay in the visa application. Our flight was scheduled for December 14, but we received our visas only on December 11. This caused significant anxiety. After the flight was booked, I had to follow up almost every day asking about the visa status. That uncertainty lasted nearly 15 days, and it was mentally exhausting. This delay was the biggest drawback of the entire experience. Because we received our visas so late, it directly affected our ability to book a visit to Rawdah Mubarak through the Nusuk app, which requires a visa number for first-time booking. I managed to get a slot eventually, but my wife remained on the waiting list the entire time and could not visit Rawdah. This was a painful consequence of the visa delay, and something that truly mattered to us spiritually. Another issue was related to hotel confirmation numbers. The hotels were booked through third-party providers (I believe most of the companies does), so we received the confirmation numbers at the last moment. While this is common practice, it can create unnecessary stress if anything goes wrong. Additionally, I strongly feel that once a client commits, the agency should immediately provide basic Umrah guides, instructions, and preparation materials. We did not receive any such guidance, though it would be extremely helpful for pilgrims, especially first-timers. Now, coming to the positive side. The team genuinely listens to feedback and takes responsibility. Brother Rafay apologized multiple times for the visa delay, acknowledged the mistake, and assured us they would improve for future clients. I truly appreciated that honesty and intention. I even prayed for their success. Talal bhai in Saudi Arabia was very responsive and well-organized. Transportation was arranged according to our schedule without issues. I must specially mention our driver, Gulzar uncle. He was punctual, knowledgeable, humble, and extremely professional. When he first contacted us, he even sent a video showing exactly how to exit the airport and find him (we eventually find him just after exiting the airport). He kept us updated at every step. May Allah bless him. He handled our entire transportation seamlessly, from Makkah airport pickup to hotel transfers, Makkah to Madinah, Madinah ziyarats, and finally Madinah to the airport. Our Makkah ziyarah driver Farid was also polite and helpful. Emergency support, which I believe was handled by Brother Irtiza, was excellent as well. We contacted them at around 4 AM US time, and they responded immediately. Both hotels were good, especially the Madinah hotel, which was only a 3-minute walk from Masjid an-Nabawi. We were able to attend every salah in congregation, which was truly a blessing. In summary, the visa delay caused us real frustration and had lasting consequences, particularly missing the Rawdah visit for my wife. Apart from that issue, the team was supportive, responsive, and sincere in their service. Despite the shortcomings, I do recommend Mustafa Travels for a spiritual journey, with the hope that they improve their visa processing and client preparation in the future.