Mustafatravels&tourReviews of mustafatravelsandtour.com

Avoid Mustafa Travel & Tour I booked Umrah tickets with Mustafa Travel for November 2025, and the entire experience was extremely stressful and unprofessional. • Upon arrival in Jeddah, our driver was missing. We searched for over 40 minutes, even though he was supposed to wait at the exit. • They gave us fake hotel vouchers with no confirmation numbers and sent the real vouchers at the last minute—same issue for our Madinah stay. • Their representative pressured me into recording a positive review on the first night. • My return flight from Madinah was canceled, and although the airline notified them 3 months earlier, they never informed me. I had to buy new tickets for my family, costing $2,100 extra, and waited more than 6 hours at the airport. No refund was provided. • They later promised to reimburse me $1,500 toward the cost of purchasing new one-way tickets from Madinah to JFK, However, that promise was never honored. This was another broken promise that completely destroyed my trust in the company. In my experience, when a business repeatedly fails to keep its commitments, customers should be extremely cautious. I would never trust them again. • All communication was only through WhatsApp because they are not actually based in the USA as they claim. They do not have a real office in the United States, and their staff appears to be working from Pakistan while using U.S. phone numbers through WhatsApp. It has been a very stressful journey from day one. Don’t become a victim like I did — please avoid Mustafa Travel & Tours. Overall, their service was unreliable, misleading, and unprofessional. I strongly advise not to use Mustafa Travel & Tour for Umrah.

I am deeply disappointed with my recent experience with Mustafa Travel & Tours and cannot, in good conscience, recommend their services to anyone. Despite their initial assurances, the experience fell drastically short of expectations, compelling me to share these issues to prevent others from enduring similar distress. I traveled with two elderly passengers and children, with parties arriving from different countries. I chose Mustafa Travel & Tours to ensure a smooth and hassle-free experience, but the reality was the exact opposite. 1. Unfulfilled Promises The itinerary and services promised during booking were not honored, leaving us in difficult and stressful situations during what should have been a spiritual journey. • Accommodation Issues: Months after finalizing our package, we were informed last-minute that our reserved hotel rooms were unavailable. For Makkah, we were moved from Swissotel to Fairmont (We paid for the difference!), but in Madinah, we were downgraded from promised Superior rooms to subpar Classic rooms. • Unacceptable Room Conditions: The rooms in Madinah were deplorable—dark, infested with moths, and with a garbage-filled view. Handicap-accessible rooms, which were crucial for our group, were not provided. Quad rooms and adjacent accommodation, also requested, were ignored. These failures caused serious health and accessibility challenges for our group, and I have photos and videos documenting these conditions. 2. Poor Service The hotel rooms in Madinah was far below the promised standards. Basic amenities, cleanliness, and the correct number of beds were missing. (The room cost was also about $200 less per room per day than what they had us pay for) Despite repeated complaints, no immediate corrective actions were taken. While dates and a cake were sent as an apology, these gestures were inadequate compensation for the two whole days we spent seeking resolutions—time that could have been better devoted to worship. 3. Lack of Accountability When these issues were raised during the trip, your team failed to provide timely or adequate support. The lack of professionalism and accountability added unnecessary distress to an already challenging situation. We entrusted Mustafa Travel & Tours with our Umrah journey, expecting a seamless and enriching experience. Instead, we faced unmet commitments and poor service. Such failures are unacceptable for a company specializing in significant pilgrimages.

They have not kept up to their promise . Also very hard to reach out customer service when you need assistance. We will not suggest anyone to use them .