Boelmann
MVR ships broken items, but the customer pays the bill
I bought a blu-ray disc from MVR (#69135) for the price of $19.99, shipping to Europe cost me $24.88, tariff another $9.33 (€14,35). Nearly two weeks later I received the disc and, worst case happened, I could not play it. I tried a few things, but no luck. When I asked for help I got some advice like cleaning my player, and so on. I went to an audio store to try to play the disc in their players, but no way, it was broken. MVR offered me two options: 1. return the broken disc at my cost or 2. order a new item and get a substitute for my broken disc shipped with the new item. Meaning that I will either pay shipping and handling that will cost more than the broken item or I order something and have the same shipping and tariff cost again. Where is MVR compensating for their fault ??


