MusicvertisingReviews of musicvertising.com

Response from MusicvertisingApr 3, 2023

Hi Marthe, I'm sorry to hear that you've had a negative experience with us in the past. However, I want to clarify that our team is committed to providing high-quality organic campaigns for our clients on Spotify. We adhere to our values and Spotify's terms of service by never utilizing bots or any other form of fake engagement. Our approach involves using programmatic native ads to showcase your Spotify profile to users who have shown an interest in similar artists or genres. This is similar to how you might see ads for computers after searching for them online. We rely on our exclusive system of programmatic native ads to target users based on their interests and past searches. Regarding the fluctuations in your follower numbers, there can be a variety of factors contributing to this, including listeners unfollowing or deactivating their accounts, and variations in streaming/following habits from person to person. While we strive to deliver the best results possible, we provide our clients with average estimates for follower growth, and we cannot guarantee permanent followers. We want to assure you that we adhere to Spotify's terms of service and do not engage in any practices that could result in our clients being banned from the platform. We apologize for any confusion or inconvenience that you may have experienced, and we would appreciate the opportunity to address your concerns directly. Please contact us through our website at https://musicvertising.com/contact/, via email at [email protected] or on WhatsApp at +1 321 946 1650, and we will do our best to resolve any issues that you may have. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 20, 2023

Hi Json, I'm sorry to hear about the trouble you've been having with our service. I understand that you feel you have been double charged, but please allow me to clarify that you actually ordered our Premium Plan with a double add-on to double your results. However, I apologize for any confusion or miscommunication that may have occurred in the process. Regarding the difficulty you faced in reaching us, I'm sorry to hear that you found our chat bot unhelpful. Please know that we have multiple ways to contact us, including through our website, email, and WhatsApp. I encourage you to reach out to us through one of those channels, and we will do our best to address your concerns. In the meantime, if you still feel dissatisfied with our service, please let us know and we will do our best to resolve the issue and provide you with a full refund if necessary. We value your feedback and strive to provide the best possible experience for our customers. You can contact us through our website at https://musicvertising.com/contact/, via email at [email protected], or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 20, 2023

Hi Joanna, I'm sorry to hear that your experience with us was not up to your expectations. We understand how frustrating it can be when a service does not deliver as promised, especially when you've invested significant time and money into it. At Musicvertising, we use programmatic native ads to promote your Spotify profile to users who have shown an interest in similar artists or genres. However, it seems like our service fell short in your case. We take these issues seriously and are committed to delivering high-quality service to all our clients. As a music promotion service, we know that promoting music can be a challenging and time-consuming process, and it may take some time to see the desired results. However, we recognize the importance of delivering on our promises and providing the service we advertise. If you feel like you've been misled or treated unfairly, please don't hesitate to reach out to us. We are committed to addressing your concerns and finding a satisfactory solution for you. You can reach out through our website at https://musicvertising.com/contact/, via email at [email protected], or on WhatsApp at +1 321 946 1650. Thank you for bringing this to our attention, and we hope to make things right for you. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 16, 2023

Hi there, Thank you for taking the time to share your feedback with us. We apologize for any dissatisfaction you may have experienced with our services. We want to assure you that we strictly adhere to Spotify's terms of service and do not engage in any practices that go against them. Regarding the rise and sudden drop in followers, it's essential to understand that there can be a variety of factors contributing to fluctuations in follower numbers, such as listeners unfollowing or deactivating their accounts, as well as the fact that streaming/following habits vary from person to person. Therefore, we provide our clients with average estimates for follower growth, and while we strive to deliver the best results possible, we cannot guarantee permanent followers. We appreciate your feedback and want to address your concerns. Please contact us through our website at https://musicvertising.com/contact/, via email at [email protected] or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 16, 2023

Hi Jay, Thank you for sharing your feedback. We're sorry for the frustration you experienced with our service and to hear you're disappointed with the royalties report. It's important to note that streaming services typically provide reports on a monthly basis, and these reports reflect sales from approximately three months prior. This means that royalties may take some time to appear in your report. Additionally, the frequency of royalty payments depends on your distributor, so it's a good idea to reach out to them if you have any questions about payment schedules. Regardless, we want to assure you that we don't engage in fraudulent practices and never use bots or fake engagement in our campaigns. We take these policies seriously and comply with Spotify's terms of service. We'd like to investigate this matter further to understand what may have caused the nullification of the streams you mentioned. Could you please contact us directly with more information on this issue so we can address it promptly? You can contact us through our website at https://musicvertising.com/contact/ or via email at [email protected] or on WhatsApp at +1 321 946 1650. Once again, we apologize for any inconvenience you may have experienced and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to ask. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 16, 2023

Hi Mario, Thanks for taking the time to share your feedback. We apologize for the frustration you experienced with our service. We value your satisfaction and want to make things right. Please note that that we do not use bots or fake engagement in our campaigns, as it goes against Spotify's terms of service, and we take these policies very seriously. Regarding the drop in engagement you experienced, there are several reasons why this may occur, such as changes in Spotify's algorithms, changes in listener preferences, or changes in your marketing strategy. It's essential to note that we provide average estimates for results and cannot guarantee specific numbers, as it depends on the audience's discretion to engage with the content or not. I'm sorry to hear that you had a negative experience with our customer service team. We strive to provide excellent service to all our clients, and any behavior that goes against our company standards will be addressed. As for the issue with the credit card charge after cancellation, I want to assure you that we take billing concerns very seriously, and any errors will be promptly addressed. Please don't hesitate to reach out to us if you need any further assistance. We're always here to help! You can contact us through our website https://musicvertising.com/contact/ or via email at [email protected] or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 2, 2023

Hi Eli! I'm sorry to hear that you had a negative experience with our service. However, I would like to clarify that some of our product are monthly subscriptions, and we make sure to inform our customers about this on many parts of our website, including the order summary where we also provide the renewal date. We take our responsibility to inform our customers about the subscription model seriously, and we are sorry if you feel that you were not adequately informed. We would appreciate the opportunity to address any issues you may have had and to work towards a satisfactory resolution. Please don't hesitate to reach out to our customer service team, and we will do our best to assist you. We value your feedback, and we're always looking for ways to improve our service. You can contact us through our website at https://musicvertising.com/contact/, email us at [email protected], or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 2, 2023

Hi Jenny! Thank you for sharing your feedback with us. We understand your frustration, and we would like to clarify that we are committed to providing our clients with genuine organic promotion on Spotify. We strictly refrain from using bots or any other fraudulent means, as it goes against our values and contravenes Spotify's terms of service. Instead, we use programmatic native ads to promote your Spotify profile to individuals who have previously shown an interest in similar genres or artists. This is similar to seeing advertisements for products you've recently searched for online. Based on the information you sent us, it appears that Spotify removed two songs. However, these songs were never promoted through our services. Therefore, it's possible that another promotional service or individuals with negative intentions may be responsible for this takedown. As an artist, it's important to be cautious of online haters who may attempt to harm your career. We apologize for any confusion or miscommunication related to the targeting location. If this issue occurs, we suggest contacting our support team with screenshots, so we can promptly investigate and take corrective measures. Please note that resolving the issue may take some time, but we will work to rectify it as quickly as possible. Please don't hesitate to contact us through any of our customer service channels, and our team will be pleased to assist you with anything you need. You can reach us through our website at https://musicvertising.com/contact/, email us at [email protected], or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team