Sallie
Terrible i hope they go bankrupt
Terrible i hope they go bankrupt All of my music got taken down due to their fraudulent streaming activity and false advertising. I opened up a support ticket with them four months ago and asked for a refund and told them to halt all activity immediately. They refunded me and Andre told me that there would be no more activity on my account. Two months later I release a highly anticipated song that immediately gets taken down two weeks later. This is embarrassing for my brand and I fell for their lies about organic growth and engagement. So after my new track got taken down I emailed them and it turns out they were STILL sending artificial streams to my music after I had explicitly asked them to stop. They ruined my new release even after I had been refunded and cancelled 4 months earlier. When I emailed them about it, their staff member gaslit me and said I never asked for the service to be cancelled which is ridiculous because I have all the email receipts. Stay far away from this company.
Response from MusicvertisingAug 5, 2024
Hello Sallie, We’re truly sorry to hear about the difficulties you’ve faced and the frustration it has caused. We understand how important this release was for you, and we regret that your experience with our service did not meet your expectations. After reviewing your case, we found that there was indeed an internal error on our part, and we sincerely apologize for any confusion it may have caused. As confirmed in our previous communications, your campaign was canceled, and no further activity should have occurred on your account. Please rest assured that we do not use bots or engage in any form of fraudulent streaming practices. We strive to provide genuine promotion and support to our clients, and we’re committed to transparency in all our services. If you have any further questions or need additional information, please feel free to reach out. We want to ensure that any remaining concerns are addressed to your satisfaction. Best regards, Musicvertising Customer Service Team.


