MusicvertisingReviews of musicvertising.com

Response from MusicvertisingOct 28, 2022

Hello! Your campaign doesn't receive guaranteed playlist placement. However, we intend to deliver all the expected results using the native advertisement. We promote using the links from your profile and tracks, and we don't ever send bots or any fake engagement. All campaigns are based on a combination of native advertising, targeted blog outreach, and track distribution to playlist curators, according to the chosen campaign. Our services fully comply with Spotify's terms of service. We advertise through a network of sites and blogs using native ads. You've probably seen many native ads across the internet, especially on big news sites. Here's a simple article I just found on Google about this type of advertising: https://blog.taboola.com/what-is-programmatic-native-advertising/ Right now we need more time than usual to reply to our WhatsApp customer service channels. We did not choose to ignore you. We're working on responding to everyone as soon as possible. I'm in contact with you via email, intending to solve any misunderstanding. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingOct 14, 2022

Hi! You acquired a subscription that, if not canceled, will keep renewing. We left it clear on our website, like any other subscription online; a few examples: Netflix, Spotify Premium, Amazon Prime, etc. As we leave clear on our website, we assure you guarantee a refund if it is requested within 30 days of the first purchase. I apologize for the inconvenience of not delivering what was expected. I want to clarify that those issues were temporary, and our focus is to provide good service like the one you witnessed in your first months and grow even better. I can now say that we have much more stable results than a few weeks ago. However, even though we are sorry, we don't believe a full refund will be proper for this situation. If we didn't deliver part of the results, we need to refund part of the money, a correct amount based on what was missing. If we miss all results, we will refund all the money. I can't find a fairest way to solve this matter. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingSep 20, 2022

Hi Julye! We aren't replying to emails as fast as we usually do, but we intend to answer every message! I apologize for the inconvenience. And if you always can, contact us through our WhatsApp chat, which usually receives a faster reply. +1 321 946 1650 To log in on your client dashboard, all you need to do is use the email you used on your purchase and your password. If you didn't make a password yet, click on the button "Lost your password?" https://musicvertising.com/my-account/ If you still have questions, let us know through our customer service channels. https://musicvertising.com/contact/ [email protected] Best regards, Musicvertising Customer Service Team

Response from MusicvertisingSep 30, 2022

Hi Mark! We had a few issues trying to communicate with you, and we apologize for that. Your message got lost, and we're genuinely sorry about that. We don't want this kind of experience for any of our clients. We already fix the issues, and we intend to help improve you're, so one of our customer service representatives will contact you through your email address. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingSep 12, 2022

Hi Sarah! We aren't a fake company. You can find our customer service channels here: https://musicvertising.com/contact/ [email protected] When you acquire a subscription, leave it clear that it is a recurring service and when it will renew so you aren't caught off guard. But you can cancel it anytime on your client dashboard, If you had issues logging on to our website, just let our customer service team know via email or WhatsApp, and they will help and even cancel it for you. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingAug 25, 2022

Hello Janu! I apologize for any inconvenience. Your refund regarding your Youtube Starter Campaign is done on our end. Wait a few business days; if you don't receive it, I recommend contacting your bank administrator. If you have any questions, contact us through our customer service channels. We'll be here to help. https://musicvertising.com/contact/ [email protected] Best regards, Musicvertising Customer Service Team

Response from MusicvertisingAug 18, 2022

Hello Eduardo! Your campaign doesn't receive guaranteed playlist placement; this information is available on our website. However, we intend to deliver all the expected results using the native advertisement. If you are interested in Playlist placement, I recommend you check our genres of individual playlist placement on this link: https://musicvertising.com/playlist-placement/#playlists Or consider upgrading your campaign to a Premium Plan that does receive assured playlist placement. When you acquired your subscription, your profile had 1155 followers, and now you have 1709 followers. Your tracks had: When I look at you: 1369655 streams Safe: 17935 streams Wasteland: 2603 streams Bad Bitches: 4614 streams Now they have: When I look at you: 1376529 streams Safe: 19149 streams Wasteland: 3560 streams Bad Bitches: 5473 streams So, everything was running as expected. We canceled your campaign, and I requested your refund as you asked. The process may need a few business days. Feel free to contact our customer service channels if you have any questions, we will be glad to help. https://musicvertising.com/contact/ [email protected] Best regards, Musicvertising Customer Service Team

Response from MusicvertisingJul 27, 2022

Hello! I apologize for the inconvenience. Unfortunately, we don't have 24/7 customer service yet, but we always reply to all our client's concerns throw the customer service channels. We are working on these parts of the website with space for improvement. But don't worry. No one here is trying to take advantage of you. As every upcoming company, we are learning as we grow. Our goal is to serve our clients better, so your feedback is essential! Thank you! Please, if you still are having any issues with your account, password, or campaign, contact us on any of these channels: https://musicvertising.com/contact/ [email protected] +1 321 946 1650 Best regards, Musicvertising Customer Service Team