D. B.
Unparalleled customer service
I have placed an order for several items and 2 of the items were backordered. After 6 weeks of patiently waiting, I contacted Music City Cards and Gifts and was told that the two backordred items are expected to arrive in two additional weeks. That time came and only 1 of the 2 backordred items was available. The owner returned my call the next day to apologize for the continued delay of the backordered item. She tried to rectify the issue by sending me a substituted item for free just for the inconvenience. The gesture was well appreciated. On her follow up call, she noted that I previously made a big purchase of several painted ponies from the 'Trail of the Painted Ponies' series and she has in limited stock, 3 rare pieces from the collection. Knowing that I am a collector, she offered me to purchase those 3 pieces at a reasonably discounted price to once again apologize for the non-availability of the backordered item in another order. To me this is going above and beyond the call of duty and I give them 5 stars for excellent customer service. The vendor knows how to keep their customers happy and I am delighted to say that I have been fully satisfied with my experience thus far with the vendor. I highly recommend them for exceptional service.