Gloria
Very Accommodating
Placed an order and rec'd a response quickly and was offered alternatives after informed that the particular item was out of stock. Similar items were described in an effort to satisfy the order.
Music City Gifts is listed under Home & Garden Services in Reno, Nevada, Nevada.
Music City Gifts (musiccitycardsandgifts.com) has 188 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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188 approved reviews, newest moderated first
Gloria
Placed an order and rec'd a response quickly and was offered alternatives after informed that the particular item was out of stock. Similar items were described in an effort to satisfy the order.
Nita
Easy to order, item arrived as shown, quick delivery and was packaged very well.
AMA77
Thank you for the quick response to the change I had to make to an order that had already been confirmed. The immediate reply and accuracy of the final delivery were exactly as promised. I will certainly use you again as your merchandise and inventory are outstanding.
Trisha
I had my purchase in a very timely matter and track it till I got it. It was packaged extremely well to prevent any type of damage. I will shop hers again.
Christine
I ordered a gift for my step daughter for the holiday. She has had a really tough year, so I picked a beautiful gift from the store. There was a little problem as the item I ordered was not in stock due to a glitch in their inventory system. The owner called personally and apologized, then took further steps to help me get to what they had in inventory that were comparable to my original order, sending me a link to view one of the items she suggested. When I found what I thought would work emailed me to let me know she had those items and would make sure it was taken care of quickly. She took quick, awesome care to make sure she handled this handled like I was her most important customer, and I appreciate her help and concern. GREAT Owner!!!
eddie
Only contact from Music City has been to confirm that order was placed. The order was placed almost 2 weeks ago and as yet I have not received any confirmation that the order has been processed or dispatched. I am beginning to feel that this is a bogus company. I understand that delivery time from U.S to U.K will be little longer than normal but I paid over $50.00 for delivery so I am expecting better service than I already have received. If I get the goods before Christmas, I may use site again, if not then no way. This is a present for my wife. Not happy so far. 1 star only coz its Christmas time
Response from Music City GiftsDec 16, 2012
Hi Mr. Irwin. I am very sorry that are frustrated. I can honestly say that I have not been aware of any email to us. We do make it a priority to respond to all emails within 24 hours and usually reply within 3 hours. I did just search our inbox and do was unable to find an email to us. Again, I am very sorry for the communication problem we obviously are experiencing. Our direct email address is [email protected]. I did just check the online tracking and it shows that your package cleared customs on December 12th, so I would think you would receive your parcel any day. Regrettably, we have no control over international parcels once we hand it over to the post office. Your business is very much appreciated, so please let us know if there is anything else we can do to be of assistance.
Margie
I have ordered my sister a cow parade cow every year for Christmas for the last four or five years from Music City Gifts, and I am never disappointed! They have the best customer service - never late, always in good shape, and they always have what I'm looking for! A perfect place to shop for the collector!
Jennifer
I ordered a thing 1 thing 2 ornament. It was sold out on almost all other sites. The sites that did have it cost way more than Music City. My item arrived quickly. It was very well protected in bubble wrap. There was no way that it could have been damaged in shipping with how great they packaged it. I would definitely buy from them again!