I would strongly avoid this company! I've payed for a year and the embedded videos stopped working for about a month ago - simply not loading - dashboard not working properly. I've wrote 3 times to support and I had no reply. I had to start over with implementation using another platform. They simply don't care.
RW
Ryan W.
I strongly recommend avoiding this…
I strongly recommend avoiding this company. I needed a video hosting platform for my website and decided to try Muse.ai because they offer a free trial. However, as soon as I signed up, my card was charged for a full year’s subscription—on the same day, not at the end of the trial. I found this odd, but I decided to test the platform to see if it met my needs.
The service turned out to be awful. I uploaded a 200MB video, and it got stuck in the transcoding process. I tried again, but the same thing happened. I reached out to their support team, and it took them a while to respond, only to say, "Transcoding can take some time depending on how busy the machines are, but do let us know if it gets stuck." I waited another three days, and the video was still stuck.
I have since emailed multiple times—both to resolve the issue and to request a refund for the charge that never should have happened. They have now stopped responding altogether. This feels incredibly dishonest, and I would urge anyone to stay away from this company. Since they are completely unresponsive, I will now pursue other means to get my money back.
Also, after looking at their other reviews, something feels off. Most are incoherent, suspiciously vague, or have nothing to do with the actual service they provide. I wouldn’t be surprised if these are fake reviews propping up their reputation. Overall, a very shady company.
Avoid at all costs.
RI
Randelle I.
Is beautiful movie
Is beautiful movie
IO
Ifeanyi O.
Support Chat is Great!
The customer service and support chat at Muse is very helpful! The rep chatted with me for a while to help me with my issues. Much appreciated.
MM
Modern M.
Muse.ai is my go-to video platform
Muse.ai is my go-to video platform, I've been using it for multiple projects of mine and for my client's web design projects! It's been the most flexible and customizable embed video player I ever used. It was a perfect solution for my own website projects and my web design client's projects.
Every time I had a question or a necessity for customization, Muse.ai team would handle it with excellence. Definitely would recommend this video platform over any other options in the market.
BW
Birchy W.
Awesome website for my work
Awesome website for my work. Supports silky smooth 4K vertical videos @ 60 frames per second.
Amazing!