Leanne F.
Beware: I Authorised $9.99, They Charged Me $57.97
I signed up through a Facebook ad for what was presented as a $9.99 purchase. I received an OTP from my bank specifically asking me to authorise a $9.99 MuscleMonster transaction, which I approved. Immediately afterwards, I discovered THREE separate charges: $9.99, $12.99 and $34.99. These appear to be recurring subscriptions, despite me only knowingly authorising the $9.99 purchase. What makes this even worse is how difficult it is to find a clear way to cancel everything and prevent further charges. I should not have to hunt through websites and contact support just to stop subscriptions I did not knowingly intend to purchase in the first place. I have screenshots from my bank showing exactly what amount I authorized and the additional charges that followed. This experience feels extremely misleading. Be very careful before entering your card details through their Facebook ads. Check exactly what you are being enrolled into and monitor your bank account afterwards. I would absolutely NOT recommend this platform/app.




