Murphy Industrial Products, Inc.Reviews of murphylift.com

I placed an order and was going to pickup, but then changed it to ship out, I sent numerous emails to have the items shipped out or to advised of the status and no response until weeks later.

Didn't cut the chain I ordered even though I put it in webform to do so and then called again to confirm because it's wasnt printed on invoice.

I ordered on 7/29/23 and still received the product or shipping information.

I was delivered the wrong product. When I called and spoke to customer service they argued with me that I had ordered the wrong thing. I have been ordering the same part number for about 2 years so unless the description has suddenly changed I did not order the wrong thing. I didn't really appreciate being told that I was wrong when clearly I wasn't.

My package was supposed to be sent USPS postage paid, instead it came postage due (only $3, but the total order was only $4). Plus I lost a week trying to safely get the USPS envelope with cash to our carrier. I emailed fred at murphyindustrialproducts.com to explain the situation---I didn't ask for a refund, etc, just a "sorry" would've been fine. But no answer from fred. The products i ordered were OK, but the rest of the experience not so much.

Not sure what to put for a review in that the order was placed on 4/19, and it was a "Default Store Purchase". What the hell is that? So I figure sooner or later there will be a message indicating the item was sent out, or some delivery date or something. I've got nothing but an email about a runner breaking the 4 minute mile. As inspiring as that is, and all the hype about good customer service, I'd like to get an indication that the item I bought is being processed by someone (don't know if its Murphy, or if it's Amazon), and when I will receive it. THEN, I can provide some appropriate feedback (if this wasn't enough). Terry

I placed an order before and received 7 X 7 Galvanized cable that was coated, when I re-ordered with the same part number i received un-coated cable. Not sure why that happened.