Murphy Door® ShowroomReviews of murphydoor.com

Vica was super helpful.

I placed my order and within a couple of hours Vica reached out to me to review my order. When we got to the book latch hardware she asked if I had a book I didn't realize it didn't come with the kit so she helped get it added to the order. Vica was knowledgeable, polite, professional and friendly. So far a great experience.

Oh boy, I have been very excitedly looking forward to writing this review. I’ve known what I’ve been wanting to do, and it’s obvious that Murphy is one of the most well-known brands in this space. I first tried to reach out to a customer using the Murphy scheduling portal. My appointment was confirmed, but no one was actually there – twice. Honestly, sounded like an awesome thought, but how many people would be available for free or have the product that I was looking for? I still had questions, so I emailed. They respond – fast, and they’re friendly, and helpful, and all of the good attributes. I ended up getting a free book lock (c’mon, this is why we have hidden doors, right?) which I wanted to buy anyway, so worth it. Also was a little bothered by the price tag, and after talking, it was decided that the unfinished door was the way to go – for lots of reasons (ease of shipping, ease of staining, etc). I almost immediately got a call from my Concierge – which was a nice touch. I figured that the exorbitant price tag may be worth it for this type of service. She confirmed everything, made sure I had her contact info, and then before I knew it, the parts arrived – literally within ~2 weeks. It still took me another 10ish days to stain the pieces before assembly – and and then still another 2 weeks to start installing in the opening. And that’s when things started to go downhill. The gap between the top of the jamb top and wall opening is off by 3”. I measure my jamb, it’s 79” – mind you, this is for an 82” RO. No problem, right? I’ll just call my concierge – oh wait, she doesn’t answer. I’ll text, she responded like that last time, right? NO, STILL NO ANSWER. Ok, so I’ll call customer service – no problem, get a response, they tell me what’s up, we’re good. Next problem, the instructions DO NOT MATCH the pre-drilled holes for the hinges, nor do the instructions show which hinge is correct. The instructions say to put the silver hinge on the bottom, which is the smaller one. Ok, so I’ll try my concierge again. Guess what? NO ANSWER. Great, do some online research. Found some random homemade video online and it directly contradicted the official instructions. Then found some MurphyDoor videos online that confirmed this random video was correct. Turns out, it was the correct move. Oh and a funny tidbit – the instructions…they were 3d rendered. How do I know? Things are oddly placed – if the lines were present, it would be logical, but they’re just floating there, appears that they’re mounted …off. They’re not. Next problem, some parts, like the Narrow Friction Door Catch, were different. Did the instructions indicate anything? NOPE! Got creative and things worked out. Now it’s time for the book latch. It’s super cheap pressed wood that doesn’t stand firmly, nor does it have the designs that the instructions adamantly state are on the book. Instead, it’s just a solid blue box with some painted “pages.” The book doesn’t open like the instructions state, it’s just a box. Additionally, it would have been nice to not install the standard friction door catch stopper on the threshold. The book latch stopper (per the instructions) was supposed to line up exactly with the holes I drilled. Of course they didn’t, I mean, right? More new holes! Fortunately, the fresh, now unused ones, were covered. Many of the holes weren’t routed/drilled out completely, so I had to spend some extra time cleaning them up. I didn’t have a huge issue with this; it was moderately cathartic with the other issues I experienced. The front casing was an easy installation, but nothing in the instructions or any videos online, or really anywhere talked about the back casing. I did some thorough testing for gap checking and had to neatly cut the corner of the bottom of the vertical casing to get it to fit over the threshold. Hope this was the right thing to do, no idea! I reached out on Murphy Door’s Subreddit to complain (I thought into the abyss), but Murphy actually responded. Apologized for the issues, admitted to having an updated process, but not updating the instructions, apologized for the concierge, etc. Said it’ll be fixed in the future. What good does that do me though? My door is installed – I have already paid full price. None of this is good for me. Now, I know this sounds like a super negative review, and the reason it’s not 5 stars is because of the above, but overall, it IS a good product. The wood is solid and the hinges are mature and look like they’ll hold a pretty significant amount of weight. It’s very good looking and I’m VERY excited to show it off. Just make SURE to get a brad nailer. It’s my first time with one, and I’m very happy with it. Totally required for the casing installation. If my concierge answered, this would have easily been a 4 or 5 star review, but their QA sucks.

I ordered a mirror murphy door. I was charged over 2400.00 for this with shipping. comes in completely taken apart and NO instructions on how to build it. I could have hired a trim carpenter to build this for me and bought a mirror to hang. NO instructions. Like what am i supposed to do with this. I'm such a fool for buying. with this amount of cost, it really should have been built like a pre hung door to just hang and square up. The time it will take for me to get all this together i could have just built it myself making the parts as well.

Sent the wrong type of door. The solutions offered would not work, so once I asked for other options, they have ghosted me. We ordered a white oak door and was sent an MDF door. The entire point was to get a door we could stain. Filed a BBB complaint and probably will end up filing a small claims case just out of principal to get some resolution from them.

Ordered two MD which wasn't easy. Both shipped on same pallet, one arrived damaged and the other was fine. They wanted me to file a concealed damage claim but was improper packing...basically a false claim which isn't right and I wouldn't do. The bad part of the order is the doors are not worth the dollars, look cheap and feel cheap (other than the hinge they use). Add to their poor customer service...this is first, last time and never again time company

I wanted to charge the doors to 2 separate cards at 0% interest. My purpose for getting the doors was a birthday surprise. Due to my mother going to the hospital 2 days later, I went to place the order and had a go round with a 1800 rush charge to get them on time. So, in 2 days, I was going to give them an additional $1,800 in profit. I decided to take a chance and not pay the additional fee. Then I was told to use PayPal to do the split credit card. The split did not happen, and the first card declined. I asked them to cancel the order and start again, splitting the cards. Insisted on letting PayPal work it out. PayPal then charged my AMEX without my permission, which carries a 20% interest rate. Now they want to charge me $450. The agent was to call me back to work this out but instead i got a refund of minus the $450! I suspect that they make their profits on fees!

I'm so happy with my Flush Mount Bookcase door, It fits perfectly and my design specialist helped me find the perfect finish for my house.