MuravaiReviews of muravai.com

Response from MuravaiApr 10, 2026

Hi! We’re sorry to hear about your experience and appreciate your feedback. Our filters are designed to reduce impurities through layered filtration, and discoloration can occur as they capture sediments depending on water quality. The subscription is optional and can be adjusted or canceled at any time. We’ll share your comments with our product team, and we’d like to make this right—please reach out to our support team at [email protected] so we can assist you further.

Response from MuravaiMar 18, 2026

Hi there, We’re very sorry for the confusion and frustration caused regarding the shipping carrier. This is not the experience we aim to provide. We truly appreciate you bringing this to our attention, and we’ll make sure this doesn’t happen again. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team.

Response from MuravaiMar 13, 2026

Hi there, Thank you for sharing your feedback. We’re glad to hear you liked some of the features, such as the stop button and the removable tip. We’re sorry to hear about the issue you experienced after a few months of use, that’s certainly not the experience we want for our customers. We’d appreciate the opportunity to look into this and help make things right. Please reach out to our support team at [email protected] with your order details and a brief description of the issue, and we’ll be happy to assist you.

Response from MuravaiMar 10, 2026

Hi there, We’re very sorry to hear about your experience and sincerely apologize for the issues you’ve encountered. That’s definitely not the quality we aim to provide. To help make this right, could you please reach out to our support team at [email protected] with details and photos of the affected items? We’ll be happy to assist and provide a resolution as quickly as possible.

Response from MuravaiFeb 26, 2026

Hi there, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that both units have cracked and that you’re experiencing leakage at the hose connection, that’s definitely not the quality we aim to deliver. We truly appreciate your honest feedback, especially since you mentioned that you liked other aspects of the shower head. Please reach out to our support team at [email protected], we’ll be happy to help make things right as quickly as possible! Our team will review your case and work with you toward a proper resolution. Thank you for choosing Muravai!

Response from MuravaiFeb 20, 2026

Hi there, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that both shower heads cracked and that your experience didn’t match your initial impression of the product. Your feedback about material strength and pressure tolerance is very important, and we’ll be escalating this to our product and quality team for review. If you’re open to it, we’d still like the opportunity to look into this for you and see what we can do to help. Please reach out to our support team at [email protected] with your order details, and we’ll do our best to make this right. We truly appreciate your honesty and the time you took to explain what happened.

Response from MuravaiFeb 5, 2026

Hi there, Sorry about the frustration here, that’s definitely not what we want for you. Please email us at [email protected] so our team can help and make this right for you!

Response from MuravaiJan 30, 2026

Hi there, Sorry to hear about this experience and we really appreciate you sharing such detailed feedback. That’s definitely not how it should perform, and our team would like to help make this right. Please reach out to [email protected] so we can assist you directly.