Brianna
Customer Service?
Ordered on Jan. 29th. All was great until I received an email on February 6th stating that my package was damaged in transit, and that my order would be reshipped and I would receive a new tracking number. Almost 1 week later, I still have not received an updated tracking number so I emailed customer service and have still not heard anything. I understand things happen, but I'm frustrated with the lack of communication. Update: Still have not heard back from the company, but it looks like my package is getting closer to me as I used my order number to see shipping updates.
Response from MuravaiSep 25, 2025
Brianna, thank you for the update. I’m glad to see your package shows as delivered now. I’m sorry again for the earlier delay and lack of communication. If you run into any further issues with the order, please reach out so we can assist right away.