MuravaiReviews of muravai.com

Response from MuravaiFeb 9, 2025

Hi Carly, We sincerely apologize for the issues you experienced with your order. We understand your frustration and truly appreciate your patience. To clarify, we have already processed your refund, but as an apology for the inconvenience, we’ve also sent you a free replacement order at no cost to you. Your tracking information should be active, and your package is on its way. Regarding your email concern, could you clarify what you mean by "the email no longer exists"? Our official support email is [email protected], and it is fully operational. Please ensure you’re contacting us at the correct address. If you have any further questions, feel free to reach out. Again, we deeply regret the inconvenience and appreciate your understanding.

Response from MuravaiFeb 9, 2025

Hi Brittany, We sincerely apologize for the delay and completely understand your frustration. Unfortunately, due to unexpected weather-related issues, many shipments, including yours, were affected. However, we want to assure you that we have already reshipped your order to make sure you receive it as soon as possible. Your tracking information has been updated, and your package is on its way. Please check your email for the latest details. If you have any further concerns, don’t hesitate to reach out to us at [email protected]. We truly appreciate your patience and understanding.

Response from MuravaiFeb 9, 2025

Hi Elise, We’re very sorry to hear about this! While this is a rare defect, we completely understand how frustrating it must be. We want to make this right for you—please email us at [email protected], and we’ll send you a replacement hose as soon as possible. We also apologize for any shipping delays you experienced, and we truly appreciate your patience. Please reach out, and we’ll be happy to assist you further!

Response from MuravaiFeb 9, 2025

Hi Brrasie, We want to clarify that we are not a scam and are a US-based company. However, when our US warehouses reach full capacity, we use international fulfillment centers to ensure efficient shipping and keep costs reasonable for our customers. We checked your order, and it has already been delivered. We sincerely apologize for any inconvenience caused by the delays and lack of tracking updates. If you have any concerns or need further assistance, please feel free to reach out to us at [email protected]. We appreciate your patience and hope you enjoy your product.

Response from MuravaiFeb 9, 2025

Hi Tammy, We understand your frustration and sincerely apologize for the inconvenience. We noticed that you filed a chargeback, and while we regret that your experience wasn’t as smooth as expected, we still wanted to make things right. Despite the chargeback, we have sent you a free replacement order as a courtesy. Your updated tracking details should be available, and we assure you that your package is on its way. If you need any further assistance, feel free to reach out to us at [email protected]. Again, we apologize for the trouble and appreciate your patience.

Response from MuravaiFeb 9, 2025

Hi Loremrn, We sincerely apologize for any confusion and inconvenience with your delivery. We checked your order, and we see that it was delivered on January 5th. We're glad that this has been resolved, but we truly regret any frustration caused by the shipping updates. If you still need any assistance, please don’t hesitate to reach out to us at [email protected]. We appreciate your patience and thank you for your understanding!

Response from MuravaiFeb 9, 2025

Hi Rahul, We’re sorry to hear about your experience and truly apologize for any frustration. The shower head is actually designed to increase water pressure, not decrease it. The different spray modes should function distinctly, so if yours wasn’t working as expected, it’s possible you received a defective unit, and we sincerely regret that. Regarding refunds, we absolutely could have provided you with a full refund upon return. Our policy states that if a customer chooses to return a product, it would be sent back to our U.S. warehouse, but the return shipping cost is the customer’s responsibility. To clarify, we are a U.S.-based company, but we utilize international fulfillment centers when our domestic warehouses are at full capacity. This allows us to keep costs efficient and ensure availability. If you still need assistance, please email us at [email protected], and we’d be happy to help resolve this for you. Again, we sincerely apologize for the inconvenience.

Response from MuravaiFeb 9, 2025

Hi Mia, We sincerely apologize for your experience and any frustration it has caused. That was never our intention, and we absolutely do not expect you to pay to return a defective product. Please email us at [email protected], and we will process a replacement for you right away. We truly want to make this right and appreciate the opportunity to resolve this issue for you. Again, we’re very sorry for any inconvenience and appreciate your patience.