MunchPakReviews of munchpak.com

I seem to be having the opposite problem of most reviewers here. I cannot seem to get these boxes to stop coming. I’ve sent at least 3-4 cancellation emails and they keep saying they’ve canceled until I get charged again a couple weeks later!! I can’t seem to make it stop and to boot, they just seem to send the same box over and over since I’ve started requesting to cancel. I don’t know what to do to make it stop. I’m honestly thinking about reaching out to a lawyer at this point. I’m so sick of it!!

I ordered the largest subscription box plus the drink on June 20th, and I didn't receive it until July 12th. When I received it, it was missing 3 items. I tried to contact them by phone, chat, and sending a message several times and got no response. when you call, a recording says no agents are available and it has you leave a message. I finally contacted my bank to file a claim, and that is when they finally shipped my box. They still never responded to any of my messages or voicemails though. Besides missing items, the items were tossed loose in a box and one thing was broken and they mailed chocolate items which were melted. I have gotten food boxes from other companies, and they either don't send chocolate items when it is hot or they package them so they don't melt.

I had two years of great customer service and boxes shipping out as expected, but something changed this year. April 2024 was the last box they shipped, and I’m now unable to log in to my account, reset my password, or get ahold of anyone at the company via any of the customer service methods. My subscription was set to renew in August and I’ll probably have to contact my credit card company to make sure Munchpak doesn’t charge for another year. Too bad, they had a great thing going but this change of ownership and subsequent mismanagement has really decimated the company’s reputation.

They make it almost impossible to cancel your subscription, lying that they have migrated accounts to a different system, etc. etc. It’s always the same excuse and it is very difficult to contact an actual person for help. I had to dispute a charge with Amex (they charged me after I asked to cancel my account) and FINALLY got notification that my cancelation was procesded. Stay far away from this company, definite scam vibes and there are too many other food subscription companies to deal with this nonsense.

HORRIBLE company with nonexistent customer service. I ordered a monthly, one year subscription and it’s never 👎 worked since the delivery of the first box. I’m feeling ghosted by the company. It feels like a scam. The links on their website are just for show. I think their corporate office moved from Arizona to Oklahoma but they did a good job of covering their tracks. Unless someone can get me connection through the dark web, it’s as if they don’t exist. DO NOT, under any circumstance, consider using this company!!!

I don’t even wanna give em a star.. I just found this review site and I wish I would have found it sooner. I signed up for a 3 month subscription(January 2024) I got my 3 boxes. Never thought anything of it. They still charged me for the next 4 months(April,May, June & July), they owe me $235CAN and I have been emailing and going crazy sending them email after email and NO ONE after 5 days has gotten back to me. I can’t even log into my account bc I don’t know the password. Sent in for a password reset, no emails. So I can’t even stop it there. My next step is calling my bank to put a stop payment to them. I am so embarrassed of being taken advantage of, all I wanted to do was have a fun evening thing to do with my two kids, and yall robbed a single mother for the next 4 months. Stupid I didn’t notice, I know, but I only got the 3 month subscription, I never thought anything of it. Yeah-don’t get it. Ps: I notice that all this had started around the same time I seen someone post about a new ceo taking over(after March 2024). I can see that would take time to do and organize and get familiar with MunchPaks things, but bruh, 4 months and just kept taking money and in some cases not giving a box at all for some. This stinks.

This company is a scam. I signed up for a 6-month subscription and I have to email them every month (except for the very first month) to ensure my box gets sent out. The only response I get from "customer service" is an generic email confirming my item is "shipped" - which really means they finally created a shipping label. The actual box doesn't get shipped out for at least another week - I know because I'm checking the tracking every few days. And when I do receive the box, there isn't any brochure inside telling us about the snacks or where they're from. The one time I was able to reach customer service via chat, they said they could email a PDF of the brochure. There were some red flags upfront which I only noticed in hindsight. First red flag should've been - their discount code really didn't applied. 2nd red flag - no email confirming my subscription. HORRIBLE COMPANY

As of March 2024 this company is under new ownership by 360-cre and their CEO BK Hopgood. They ghosted all the employees who worked there for up to 6 years and all of the loyal vendors. They still haven’t paid their employees for their work or vendors for the products they’re selling! They have one out-of-country customer support agent who knows nothing about the company. I highly doubt their new operation is FDA compliant by looking at their own videos of their warehouse. I’d stay far away from this company and their unethical business practices either way. Run!