MunchPakReviews of munchpak.com

I paid for a year subscription. By the 3rd month, they did not send me my monthly box. I had to email them and reach out to them in order for them to fix the problem. Then, a couple months later, same thing. They said they would send me something "extra" for the inconvenience (again) and never did. The final 3 months of the subscription they never sent me anything. I had to send them dozens and dozens of emails until they finally sent me what I paid for. Horrible communication. On top of that, the boxes did not come with the pamphlet as promised to explain what comes inside. Lastly, they promise international snacks and most of the time they end up sending American snacks that you can buy at the gas station. Never again. Highly DO NOT recommend. I recommend Universal Yums instead.

I have ordered much pack a few times this is the first time I ever had this experience through Munch pak I ordered a package December 13 of 2024 and I have still yet to receive my package here We are December 26, 2024. I have contacted customer service several times through email and have gotten no response. I keep checking my tracking number for the package and it’s saying it’s in a warehouse in Oklahoma with a shipping label, it has been in that warehouse for eight days and has not moved and I have contacted customer service about this through email and gotten no response whatsoever. I literally just want my money back because I don’t want the package anymore. I mean, im tired of waiting on it. This is the worst customer service I ever had. I am never purchasing much pack ever again.

Please do yourself a favor and DO NOT order from Munchpak! Whatever changes happened this year have been terrible. 4 years of great snacks and regular delivery have been replaced by missing boxes, countless unreturned emails to customer service and an account cancellation by them (even though my account was prepaid). After paying for 12 boxes, I only received 6.

I've been a multi-year customer. Awesome, prior to ownership change in early 2024. My monthly shipments stopped coming. After multiple attempts to contact them and see what happened, they apologized, stated that the ownership (and physical location) change impacted things and they were trying to right the ship. I received 2 more shipments after that and have since missed my last four. I've contacted them six times over the past month to resolve this. Crickets. Not a single reply. AVOID AT ALL COSTS!

Update as of December 29, 2024 Still have never received a response to my multiple emails nor any product from MunchPak. My bank refunded the money I spent as I paid for something I never received and never will receive. I recommend everyone who was ripped off by this company lodge a fraud complaint with their bank. If I could give this company zero stars I would. DO NOT ORDER from them. I placed an order for 1 box on Nov 14. Was told shipping would be fast and guaranteed. Received no shipping update. On Nov 21 emailed their customer support for an update and was told they were having supply issues and I would receive a free box as a result. To date I have received nothing from them. No further emails, no shipping notification, and no product. Sent two more emails to them last week and received zero response. Tried to call their “customer service” line this morning and it says it’s out of service. It’s absolutely a scam. I have read other reviews by people who cancelled their subscription only to have the company “renew” it and continue charging them. I cancelled my Visa today and am lodging a dispute with my bank against this company for the money they charged me for a product I have not received and will not receive. They 💯 ripped me off. It seems as though they used to be legit and that’s why I ordered a Christmas gift for my son from them. No longer though, so I hope this review might help someone else who is considering ordering from this company. Choose someone else and save yourself the grief.

Worst company ever. Basically the same thing everyone else has said. Did well for a few months then nothing. Contacted, sent out 1 box then nothing. Contacted again. Same deal. If they auto renew as some have said I will be filing a chargeback to my credit card.

Do NOT order from MunchPak. We ordered the 12 month, paid in full, for a family Christmas gift. It sounded so awesome as we LOVE international foods. But it's a total scam - they promise a box a month, but after about 3-4 months, the boxes stop arriving, their customer service keeps saying it's on its way, etc., but it never is. Read the reviews - I'm not the only one. I'm in the process of filing a fraud complaint with the Better Business Bureau. Seriously, DON'T DO IT.

Impossible to cancel! I tried logging into their site, thought I forgot my password so I requested a reset link. Still haven’t gotten it. Somehow I remembered my password and got in, but hold on, captcha! I can’t solve the captcha, tried 10 times at least now and I’m 100% certain I’ve given the right answer. Also the boxes are losing all variety. Total scam.