MunchaddictReviews of munchaddict.com

Poor product selection and quality. I signed up for one 6-month package and was automatically charged for another 6 months, which I do not recall ever asking for. When I tried to cancel they said they’ve already begun pulling snacks and they couldn’t cancel my order (or any of the 6 new crappy snack boxes they’re trying to stick me with now.) Some of the most dismissive customer service I’ve ever received. There is no way that they have pulled snacks for all 6 months. They could at least offer customers a partial refund… or send a reminder email that doesn’t look like promo garbage more than three days before they take more money from you for a subpar product.

Watch out! The"free bonus gift" they give you, turned out to be an entire second subscription i did not ask for. I feel like this was hugely misleading adding a second subscription, and wasn't mentioned clearly enough (or was intentionally confusing) that this was an second subscription that I would need to cancel -instead of a one time free box. I imagine the bulk of customers end up confused, as i did, and up paying for extra boxes they did not ask for under the guise that the initial free box was a one-time gift. Booooo!

STAY AWAY!!!!! I have ordered from this brand before without issue twice... this time was a disaster. What I thought would be a 170 something dollar order ended up being just over 280. Being on disability 170 was pushing it. This literally pushed me over my budget for the month and I am being charged NSF charges of $45 every time PayPal tries to pull it out until I get paid on the 1st of the month. I will rack up hundreds of dollars by then. I tried to find a customer service number but none were available anywhere. I emailed repeatedly explaining my situation only to be ignored. Finally I reached out to their Facebook inbox explaining my who situation and by now I recognize that the first box is being sent I asked if perhaps the other two could be cancelled and I would be refunded for the other two. That is not an option, so I said I wanted to return the box I ordered when it came and cancel the whole order and they won't do that either. THEY DON'T REFUND!!!! Unbelievable. This is literally a disaster to my living situation.

I placed a three month description for a Munch box That was supposed to be different every month I got a free Japan box with it 3 months subscription. the second month they sent the same identical much box and also charge me for a Japan box that I did not order .I sent him a copy of my order it showed that I did not order a Japan box that my subscription was for the Munch box. I ordered the subscription so that me and my grandkids could have some quality time trying different snacks.I have tried Universal yums and other snack boxes this one by far is the worst they would not refund my money for the $45 to pan box that I didn't order plus didn't want to refund my last month since I didn't want to have three of the same boxes in a row so they also owe me $45 for that.I am glad I used PayPal because the resolution team got my refund I will not recommend this company to anyone.almost forgot that my order was stolen in transportation and they had to resend it so it took almost some 25 days for me to get the order.

I’ve had several packages go missing, and even received two that were open. Customer service IGNORES your complaint! What’s worse… I canceled my subscription, but even though they acknowledged the cancellation, they charged me for another one! Not only that, but the snacks rarely come in good shape. Melted, crumbs, squished… they’re not enjoyable. If you get the drinks, they’re always gross. Everything seems to be banana flavored. Once or twice… okay. But rheyre almost always banana! One time, my package came with two pieces of GUM! And each piece was counted as an item! I was shocked! It most definitely is NOT WORTH IT! They are a RIP OFF!!! Even if you really like the items, you can go to an Asian market and get it all MUCH CHEAPER! And you can get more for your money. I DO NOT RECOMMEND!!!!

If you live in Australia, there is a chance your package will be stopped at customs and you will lose your order with no chance of a refund. I tried messaging customer service but replies were slow and unhelpful. I would be very careful ordering from this place if you live overseas. I hope this will stop someone else from losing money on this site.

I got a subscription, they billed me on the 3rd of the month, and still as of the 18th I don't have my box. There is zero customer service, the only thing you can do is write a email to them.

It’s almost impossible to contact them. They said they ship one way and it comes by a different carrier, I don’t get usps to my home address so how it is delivered matters to me since I need to give a different address. I get a text spam every day now with no option to opt out. Contacting them has been useless.