Been waiting over a month for my box and still haven’t received it. It was suppose to be a birthday gift for my father who has cancer. Their customer service is horrible. Nobody will refund my money or tell me what’s going on with my package. This company is a scam. Do not order from here they will steal your money.
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Jen E. F.
Terrible customer service
This company's website sucks. first of all, when I first signed up to give the subscription to somebody this company adds on a bunch of other things. They're supposed to be one time free gifts. Well, they add it to my monthly subscription and charge me for it every month. i tried multiple times to cancel those things. I would go on the website, cancel them and the next month, come to find out, it never got canceled. I go back on the website. The stuff's still there for some reason. It's some sort of weird website magic, where they show your page where everything is updated, and everything's good. But on the backend, there's nothing updated, and they just keep doing the shit they keep doing.
So I send them a nice email explaining what happened and asked them to correct it, and they don't do anything about it. it literally took me six months to get them to stop tacking on extra freaking charges and charging me for things that I specifically said I don't want and also selected on the website that I do not want. and magically it would appear anyway as if I never did any of that. it feels like gaslighting.
And this past month, the person I gifted the subscription to moved to a different house, so I updated the address for them on my account. and guess what? Today that subscription went out to their old address anyway. i had the new address set as a subscription address. But yet that didn't matter. They're just gonna send it to whatever address they want to. They don't actually look at what I selected as the subscription address. they just send it to you the same one that it was sent to before, and I can only imagine that they're just laughing like, oh our customers are stupid. They're filling out stuff on their accounts. Thinking it actually makes any difference, ha ha ha. this morning, I emailed them to tell them to cancel that subscription and to refund the prorated amount of what I had already paid that will go unused. and I would bet you they will ignore that also. if you do business with this company, beware they absolutely do not care about what you want, they only care about what they want. They want their money and they will take it from you however they think they can get away with it. and they certainly don't want to have to deal with you, so good luck if you choose to do business with them anyway. you can't say I didn't warn you.
Edit: I will come back and edit this review if they actually cancel my account today and issue the refund for the prorated amount that goes unused and after I see that refund actually hit my bank account.
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Mike T.
Too much Ramen for the price
I ordered a box with a request for sweet and savory. I got Two packages of ramen noodles and d 10 other items which included a few cookies, chips and candies. It was probably $18.00 with of stuff for $42.00, not worth it. Then they sent a drink that I didn't order and charged me $9.75 shipping and handling + $3.75 for the drink. Definitely returning to sender/refusing that package. Customer service is unreachable and unresponsive.
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Shelly M.
Run, dont walk!!
Really bad customer service. I ordered a large box subscription. My first and only box arrived with no shipping material in the box to protect the contents. Cookies were in the form of powder once they arrived and I was missing 3 items. I politely emailed their customer service email and immediately received an automated response that basically said I'm SOL and if I have any issues beyond that, I could send yet another email and they might get back with me if possible. What??? Seriously?? I just spent $50 plus for trash and didn't even receive everything i paid for. I of course went through the tedious task of canceling my brand new subscription, I still haven't heard anything from the company, I doubt I will.
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Stacy S.
One delivery out of four so far
I have had the worst luck with this company. I signed up for a six month subscription and after four month, I have only received the first box. The rest for some reason keep getting canceled by the sender. I don't understand why. I will definitely not resubscribe! The first box I did get was all spicy stuff. When I filled out the survey, I said I didn't want spicy...every time I try to contact customer service, I get an email with the same response...I give up! Just plain bad!
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Chaunte
The snacks are tiny
The snacks are tiny, the added box is absolutely way to small. Its essentially dollar store snacks.. The drink that is supposed to be in the monthly box isn't there. They don't promise an amount of snacks it's between 12-15. My friend ordered snack crate, it was less expensive, packaged better, better sizes. Just a way better quality and less expensive.
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Meera T.
I wish I could give zero stars SCAM
I wish I could give zero stars . Absolute SCAM. Even after I prepaid for 6 months they kept charging $45 on cc every month when I realized it I canceled by subscription still kept charging my cc. There is no way of talking to a person . I tried the chat option waited for an hour for response I didn't get any response. No response to my several emails either. PLEASE DO NOT USE THIS COMPANY.
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Abhinav P.
On choclate it is writen 10.2 gm but i…
On choclate it is writen 10.2 gm but i messure it is only 10 gram i want other peice