Multicopter WarehouseMulticopter Warehouse is the nations leading Authorized DJI Dealer and Repair center for Consumer and Enterprise products. Join the aerial revolution!
Multicopter Warehouse (multicopterwarehouse.com) has 242 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Calvin
Do not order parts from this place. Needed some arms for an inspire 2 and the website states order within the next 6 hour and it ships today. That was on 4/4/2021 it is now 4/16/2021 and still no shipping info. The last contact was we will have to order the parts?????? Now i have to contest the order with paypal so i can get my money back. Very unprofessional group
Cliff
This company is not good. Beware. Stay away at all costs. Pay the $35 dollars for them to have peaked at your drone for service and have them ship it back including everything you sent them. Many red flags with this company over my 2.5 month period with them working on a fix I did in 3 hours over a week including waiting for parts delivery. They are predators. They continued to make excuses and lie about what service they were giving. When they didn't send my $250 part back with my service the guy just said we are sorry we were in a rush and forgot to include it. It is gone now. 2.5 month rush... okay? Update Reply: Yes, I understand everything you mentioned in your reply. Including that you failed to return a $250 dollar part that I could have fixed myself for $11. Your email response was, "No worries I have noted to keep your old components on your WO and appreciate your understanding in these matters." Yes, I am complaining. You didn't even offer to make it right. You just said, "Unfortunately it looks like in the rush of trying to get your drone fixed and shipped back to you we did not end up keeping the old parts from your repair." I had to ask you to give me a measly 10% on the price of the gimbal you said was tossed. You were reluctant to do that and extremely rude about it stating I didn't know anything and I am not a DJI certified repair mechanic. This is after I told you I repaired my other drone with a similarly damaged ribbon cable for $10 and that is why I wanted my replaced gimbal back. I'm not concerned about the fact DJI tells you you can only replace the gimbal. I agreed to that. I didn't agree to you tossing my expensive parts. You, just, failed.
Response from Multicopter WarehouseMar 12, 2021
Calling us predators is crossing a line sir. The delay was from DJI not providing the part we need. We are also not given the parts to "repair" gimbals, DJI only allows service centers to replace them. You are complaing about the wrong company here. Yes, you had requested the broken parts and our service department failed to return that to you.
Bryan C.
I would never purchase from them again, regardless of my account status. Be mindful of their return policy. You say it's defective, They say it works fine having it at their little shop. Guess who wins that argument. Let me save you the time and stupidity, call your credit card company immediately and request a charge back. Seeking a quality DJI authorized reseller? Please consider B&H Camera or Atlanta Hobby...Even Carolina Drones is better than MultiCopter Warehouse.
Response from Multicopter WarehouseDec 5, 2019
Your system was tested and found to not be defective. A refund was issued which takes 3-5 business days. Nothing is being dragged out. You called in screaming and cursing at our employees and calling the general manager "a little girl". You didn't have to fight for anything, we followed every procedure to the letter. The return policy you mention is not "ours" it is the manufacturers and having been a customer for 5 years, you were fully aware of their policies. I responded to your messages at all hours of the night (past 1:30am) and even though we could find nothing wrong with your product, we still issued you a prompt refund. Who won? You did. You asked for a refund and got one even though we had no obligation to do so. We did exactly as you requested and you harrassed our employees, called them derogatory names, threatened actions against us, all while we were spending hours to appease you. You have been nothing but irrational and unreasonable despite all of our efforts. You are correct, you will never purchase from us again (even though you attempted to last night again) because we will not do business with you again.
Customer
The part we bought broke on first use We felt we got robbed Will not recommend your shop
Response from Multicopter WarehouseDec 19, 2018
Instead of leaving us a bad review, it would have been nice of you to contact us first and let us rectify any issue you may have had. Parts sometimes break, that happens with any company, but you should let the company try to solve it for you instead of just leaving an anonymous review that we can't do anything about. We would like to help you out if you would contact me at [email protected]. We appreciate your business and would not want you to feel that you did not get what you expected.
jim diorio S.
order 1 battery mavic 2 pro enterprise $169.00 ,i did not get my discount code to buy a 2nd one. phone person i would get. never showed up. ps paid for freight of this as well. found the battery from B&H photo for the the same price but it was free shipping. wow
Response from Multicopter WarehouseDec 17, 2018
When were told you would get a discount code for a second battery? Our policy is free shipping on orders of $199 or more so one battery would not qualify for free shipping and this is stated on the very top of the website. I would appreciate you emailing me at [email protected] to figure out where the miscommunication was.
John L.
Awesome products, terrible customer service. I purchases a DJI Mavic Pro FlyMore Bundle on a Thursday. Their website stated that it was pre-order only. However, no where did it indicate how long you'd be waiting for the order to be filled and arrive. Living locally, I selected to pick the item up from their warehouse to speed up the process. I called them the next day, Friday, to find out when I could expect the order to be filled. They said that they'd "have the bundles in early next week." Monday - Nothing. Tuesday - Nothing. So on Wednesday I went in to their local DJI store to find out if my product would ship there or to their warehouse location nearby. I also wanted to see if they had the items in stock in their retail location. The customer service was exceptional at the retail location, albeit those staff members threw the warehouse under the bus by saying, "They are awesome with repairs but Customer Service is not their strong suit." You could say that again. Upon arriving at the warehouse I met with an associate who inquired out back about the product. Once again, I was told they'd be in sometime early next week (now the second week being told this). They also mentioned that they had tracking but no idea when the packages would arrive. That doesn't make sense! I've ordered items direct from China before, and I've always received a tracking number through FedEx or UPS indicating the exact day I would receive the product, and it's always come a day earlier than tracking indicated. If these guys had tracking as they stated many times.. then why couldn't they give me a solid answer as to when the product would arrive?! I was even very understanding about Chinese New Year, and how China Law requires ALL business to suspend for the holiday which delays things a week or 2. But to rope me along and treat me like a moron... I'm not a fan. The manager of the warehouse even told me, "We contacted the financing company and have apprised them of the situation and they're supposed to call you and update you on the status of your order." NO no no no no... When I placed my order, I got an email from YOU.. not the financing company. My order number came from YOU. YOU... are responsible for updating me on the status, not the financing company. Finally.. the following week.... Monday - Nothing. Tuesday - Nothing. I called on Tuesday near end of day to check in on the status and the associate at the warehouse once again told me that they had no idea when the items were coming in. "Other parts are starting to arrive so I imagine it will be soon." I once again expressed my disappointment with the lack of customer service. How I couldn't believe that there was no indication on their site as to when a pre-order would be filled, how long it takes for product to arrive, nothing in my paperwork.. just me, with an item I have already gone through financing for, made payments on that financing, and no clue when I'd be getting the item I'm already making payments for. I didn't appreciate being roped along, and then the associate responded... "Well, we can cancel your order if you'd like." ARE YOU F-ing KIDDING ME?! THAT'S YOUR SOLUTION?! CANCEL MY ORDER?! Finally my order arrived on Wednesday. I received an email to call and make an appointment to pick it up. So I called. The associate who answered the phone said.. very rudely, "If you got an email saying your item is here then just come pick it up." Jesus H... if you guy's can't handle customer service, then get out of the service industry! So I went in to pick up my drone and I guy went out back to get it. They asked for my license which they made a copy of, and had my sign the copy of. The associate asked a co-worker if I was good to go and the response was, "No..." but thankfully the associate working with me ignored his co-worker and let me go anyway. All while this was going on, a third associate was having a discussion about another customer, out in the open loud enough for me and anyone else nearby to hear it, where they were calling a phone customer names and how he is a "pain in the @$$." I want to trust these guys but my trust is now gone. They are HORRIBLE with customer service... and based on other reviews I've seen online, these guys are going to copy and paste the same generic response to cover their @$$. incredibly unprofessional and very disappointing. (Edited after the warehouse supplied comment below: Wow... I never once yelled at ANY employee of yours. Never raised my voice. Never yelled. Nothing... your fabrication here is even more reason why I’ll now never shop with you again. The conversation I had, where your associate said you could cancel my order.. was over the phone. Further putting on full display that you not only understand customer service, but you guys are poor at it. You can’t pass the buck off on Quickspark either. When I placed my order, I didn’t get an order confirmation email from them... I got it from you! Indicating to me that this was in your hands. Your associates stated multiple times that you had tracking... but no one could tell me what the tracking indicated. Lastly... you have some nerve essentially calling a customer a liar.
Response from Multicopter WarehouseMar 28, 2018
John, While we understand the frustration of not getting a product right away, we do know that your description of the events is not entirely accurate. DJI does not give us shipping time estimates, this was explained to you. You were also told that the only way we know when something will arrive is once we receive tracking info on the shipment. We can take guesses based on trends, but that can be very off based on things outside of our control such as DJI being backordered or items getting stuck in customs. When you were in our location yelling at my employee, the only option he could give you is to continue to wait or cancel your order and provide a full refund. I do not copy and paste my responses and based on our reviews, we have a pretty darned good track record of making our customers happy. Another issue is that technically speaking, we did not sell the product to you. We sold it to the finance company. Having been through the finance process, Quickspark would have explained the process where THEY have to approve the order, THEY have to give the ok to give you the product, as the product belongs to them until you have it paid off. We do not have estimated ship times on our website for the reasons I mentioned above, we simply don't know until the products ship from the manufacturer and then we only have 3-4 days notice. I do apologize if you feel you were not treated properly, that is certainly not how I expect our customers to be treated.
Steve
Been a month. Still haven't received my order but they still have my $$.
Response from Multicopter WarehouseMar 19, 2018
We apologize but we had placed an order for them before you had even placed your order and DJI has not shipped them yet. There isn’t anything we can do when a manufacturer has an item back ordered. You were aware the item was on “pre-order” and we have talked to you about this previously.
Craig S.
Don't believe the 5 star ratings. They are probably either employees, paid endorsements or people that bought there off the shelf and had no need for any expertise. When they say that they are specialists and DJI trained technicians consider this; I called to inquire about purchasing an A3 controller with LB2 kit which they assured me would be a great upgrade to my custom build. After I purchased and installed it they were unable to tell me what DJI ESCs might work with the FC and then when the "great upgrade" turned out to be a DOWNGRADE (lost camera functionality and gimbal control) they were unable to ascertain what might work to complete my integration. A third party integrator told me immediately that a DJI part was the solution and they would help me integrate it. These guys are NOT SPECIALISTS at anything other than taking your money and ignoring issues they don't understand. They finally simply quit communicating since they could not figure out a simple integration with a part they sell. Go somewhere else.
Response from Multicopter WarehouseMar 14, 2018
I beg to differ with you. We are experts on the things that we do. We cannot possibly know every odd combination of things that someone might want to do, nor does anyone. We failed you because we didn't fully understand your hardware, which we told you up front. We even escalated your issue to DJI engineers who didn't have an answer either. Once you go into custom things, different people are going to have different experience levels. We do not rip people off, we are clear on what our expertise is right up front.
