WSI
Slow and DOA.
It took eight days from the day they shipped until it arrived in my mailbox. They could have used USPS and had it arrive in half the time. When it arrived, it had absolutely no charge in it, even though most companies ship them with a small charge so that the battery never discharges completely. Only time will tell if it was damaged.
Response from msibatterystore.comFeb 27, 2024
Dear Customer, Thank you for sharing your experience with us regarding the delivery time and the battery's condition upon arrival. We appreciate your feedback and take it seriously. Regarding the delivery time, we understand that it took eight days for the battery to arrive at your mailbox, which was longer than expected. We will review our shipping practices and consider using USPS or other faster delivery options to improve the overall delivery experience for our customers. We apologize for the inconvenience caused by the delay in delivery. As for the battery's condition, we are sorry to hear that it arrived with no charge. We agree that most batteries are shipped with a small charge to prevent complete discharge. We will investigate this matter to understand why the battery was not charged before shipment. In the meantime, we recommend charging the battery and monitoring its performance. If you encounter any issues or the battery does not function properly, please contact us immediately, and we will do our best to resolve the issue. We value your feedback and use it to continuously improve our services. Your comments have been noted, and we will make every effort to ensure that similar issues do not arise in the future. Thank you once again for taking the time to provide us with your feedback. We apologize for any inconvenience caused and are committed to providing you with better service in the future. Best regards, msibatterystore.com team