msibatterystore.comReviews of msibatterystore.com

Response from msibatterystore.comJan 16, 2025

Dear Customer, We’re sorry to hear about your experience. A battery feeling hot upon unboxing or not taking a charge is definitely not typical, and we appreciate you bringing it to our attention. It seems you’ve already submitted a request for an exchange—thank you for doing that. Our team aims to respond promptly, and we’ll work to resolve this for you as quickly as possible. Please check your email for any updates from us, and if you need further assistance, don’t hesitate to contact us directly. Your satisfaction is important to us, and we’ll do everything we can to make this right! Best regards, msibatterystore.com Team

Response from msibatterystore.comJan 13, 2025

Cher client, Nous sommes désolés d'apprendre que la batterie ne répond pas à vos attentes. Une durée de vie de 35 minutes après une recharge complète n'est effectivement pas normale. Nous vous recommandons de contacter notre service client pour signaler le problème. Il pourrait s'agir d'un défaut de fabrication, et nous serions heureux de vous aider à trouver une solution, que ce soit un échange ou un remboursement. Merci de votre compréhension ! Cordialement, L'équipe msibatterystore.com

Response from msibatterystore.comMay 29, 2024

Dear customer, I'm sorry to hear about your bad experience. Would you mind reaching out to me with more details about the situation? Any more light you could shed on what happened would be much appreciated. We will investigate and take appropriate action. Please be assured that a replacement battery or refund can be guaranteed if it turns out to be defective. Best regard, msibatterystore.com Team

Response from msibatterystore.comApr 26, 2024

Dear customers, I'm sorry to hear about your bad experience. Would you mind contacting me with more details about the situation? Our warranty period is one year. We would be grateful if you could shed more light on what happened. We will investigate and take appropriate action. Rest assured, we can guarantee a battery replacement or refund if found to be defective. best regard, msibatterystore.com Team

Response from msibatterystore.comFeb 27, 2024

Dear Customer, We are sorry to hear about the issue with your MSI battery. We understand that it used to last for two days before it stopped working, and we apologize for any inconvenience this has caused you. Please note that batteries are consumable items and their lifespan can be affected by various factors such as usage patterns, charging habits, and environmental conditions. While we strive to provide batteries that meet our quality standards, sometimes they may not last as long as expected. We would like to investigate this matter further and help resolve the issue. Could you please provide us with more information about your battery, such as the model number and the date of purchase? This will help us better understand the situation and find a suitable solution. We apologize for any inconvenience this has caused you and we will do our best to resolve the issue as quickly as possible. Thank you for your understanding and patience. Best regards, msibatterystore.com team

Response from msibatterystore.comFeb 27, 2024

Dear Customer, We are sorry to hear about the issues you are experiencing with the battery. We understand that this is a frustrating situation, and we appreciate your patience while we work to resolve the issue. We would like to investigate this matter further to understand the cause of the problem. Please contact our customer service team as soon as possible to arrange a replacement battery or further troubleshooting steps. In the meantime, we recommend that you continue using your laptop while it is plugged in and charging. While this may not be an ideal solution, it should keep your laptop operational until we can address the battery issue. We apologize for any inconvenience caused and are committed to resolving this matter as quickly as possible. Thank you for your understanding and cooperation. Best regards, msibatterystore.com team

Response from msibatterystore.comFeb 27, 2024

Dear Customer, We apologize for the inconvenience you've experienced with your recent purchase. Please accept our sincerest apologies for the battery arriving dead on arrival. This is certainly not the level of service we aim to provide, and we understand the frustration this must have caused you. We would like to assist you with resolving this issue as quickly as possible. Kindly reach out to us via email at [customer service email] with your order details and a description of the problem. Our team will prioritize your case and work on finding a suitable solution, whether it be a replacement or refund. Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding. Best regards, msibatterystore.com team