I do not want to keep my purchase and I have emailed, texted and tried to chat to get a return authorization and mailing address to no avail. I do not know what to do and I am one very unhappy customer. This is ridiculous and so frustrating. Please help!
Response from MSBLUE JewelryFeb 11, 2025
Dear Phyllis,
We sincerely apologize for the frustration you’ve encountered while trying to return your purchase. We understand how disappointing it can be when communication isn’t as smooth as it should be.
We’ve already processed your refund, and we hope this helps resolve your concerns. We appreciate your patience throughout this process, and we’re committed to improving our service in the future.
Thank you for your understanding, and we hope to serve you better next time.
Best regards,
MSBLUE Customer Service Team
ES
Emilio S.
Company not a US company as claims…
First the company is from China not the United States and the product looked cheap. They gave me a hard time on returning the item and charged me 30% as well as shipping it back. They probably make most of thier money on restocking fees.
Response from MSBLUE JewelryFeb 11, 2025
Dear Emilio,
We truly apologize for the disappointment you experienced with your purchase and the return process. We understand how frustrating it can be when expectations are not met, and we regret that our service did not meet your standards.
We are sorry for any confusion regarding our location. While we do have global operations, we always aim to provide the best service no matter where our products are shipped from. We strive for transparency in our business practices and value customer feedback.
Regarding the restocking fee, it is outlined in our return policy, but we understand this may have caused frustration. We will review your case to ensure our policies are communicated more clearly in the future.
Thank you for your feedback, and we will use it to improve our services.
Best regards,
MSBLUE Customer Service Team
LE
Lee
My package still hasn’t arrived it said…
My package still hasn’t arrived it said yesterday it was going to be here I arranged a weekend away to get engaged and now that’s ruined
Response from MSBLUE JewelryApr 10, 2024
Dear valued customer,
I'm sorry to hear about your experience. We sincerely apologize for any inconvenience caused by the delay in receiving your package. Could you please provide us with your order details so we can investigate this matter further and provide you with a resolution as soon as possible? Your satisfaction is our top priority, and we want to ensure that we address this issue promptly. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
TR
Trish
Size does matter
Size advertised isn't what was received. Your description said 3ct and 1ct micro pave ring.💍What I received was deceptively small, and should be listed as a promise ring. It's definitely not an engagement ring.
Response from MSBLUE JewelryApr 10, 2024
Dear customer,
Thank you for bringing this discrepancy to our attention. We strive to provide accurate and transparent product information to our customers. The option to choose the carat of the center stone on the product page is intended to offer customization and flexibility based on individual preferences. However, it appears there was a miscommunication or error in the presentation of the product.
We acknowledge that the title and image depicting a 3 ct ring may have led to expectations that were not met upon receipt of the item. We apologize for any disappointment or inconvenience this may have caused.
To address this issue, we are committed to working with you to find a satisfactory solution. Whether it involves a replacement with the correct carat size, a refund, or any other resolution you prefer, please let us know, and we will do our best to accommodate your needs.
Thanks and best regards,
MSBLUE Team
AG
ackeil G.
Prepare for hidden fees
I had the worst experience with this company, they have hidden fees, they do not let yk that their is a next charge before the delivery. Its after you place the order, thats when they are going to be like “oh yea, about that its gonna cost you some more” instead of letting yk straight up.
Response from MSBLUE JewelryMar 22, 2024
Dear valued customer,
We're sorry to hear about your experience and any inconvenience caused. Transparency and clear communication are paramount to us. We strive to ensure that all charges are communicated upfront to our customers to avoid any surprises.
Upon reviewing your order, it appears there may have been a misunderstanding regarding the additional fees associated with your order. You purchased a custom engraved ring with specific text ("1x Sxxxxxxe"), and while we cannot disclose order details publicly without your authorization due to our privacy policy, we can clarify the nature of the charges.
The "hidden fees" you mentioned are actually customs duties imposed by Canadian customs, which are beyond our control. As stated in our shipping policy, customers are responsible for any customs duties incurred. Additionally, our product page and return/exchange policy explicitly state that custom engraved items are not eligible for returns or exchanges.
However, in our efforts to ensure customer satisfaction, we offered to split the customs duties with you, which you declined. Despite this, we continued to communicate with you and ultimately decided to cover the full cost of the customs duties as a gesture of goodwill.
We apologize for any confusion or inconvenience this situation may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to our customer service team. We value your feedback and are committed to improving our processes to provide a better experience for all our customers.
Sincerely,
MSBLUE Team
SM
Shayne M.
Poor customer service
Poor customer service
Response from MSBLUE JewelryMar 12, 2024
Dear valued customer:
We're genuinely sorry to hear about your experience with our customer service. Providing excellent service is a top priority for us, and we're disappointed to learn that we fell short of your expectations. Your feedback is crucial in helping us identify areas for improvement, and we'll be taking steps to address the issues you've raised. If there's anything specific you'd like to share with us or if there's anything we can do to make things right, please reach out to us directly. We value your business and would appreciate the opportunity to regain your trust. Thank you for bringing this to our attention.
MA
Morgan A.
SPEND YOUR MONEY ELSEWHERE
The overall experience with this company has been awful: I ordered a ring on 1/18 and did not receive until 2/5. As soon as I opened it, I realized that it looked very cheap and not worth $1600 that I paid. I emailed right away as they do not have a working phone number. It’s been a full business week and no one has responded. I’ve emailed several times as well as texted and WhatsApp as they suggest on their site. I have yet to even receive an automated response. Company is in China, not New York like they claim. I will be pursuing legal action since it seems like they’ve scammed many others.
Response to company: When I finally got a response after I reached out many times regarding my refund, you just sent a long email telling me the rings were real. Thats great, they still look like cheap costume jewelry and something I would never wear. You still didn’t provide refund instructions until I continued to leave reviews on your site. AND you let me know that I would have to pay a 35% restocking fee because my ring is “customized”. It was not. Your site says no refunds on customized jewelry. Again, my rings were not customized. Apparently anything other than sterling silver is customized and subject to a 35% restocking fee. And I had to pay to ship it back AND MsBlue said they will deduct another shipping fee from my refund for the shipping they spent to send to me to begin with. Even though I got “free shipping”. Again, A SCAM COMPANY. I wish I would’ve seen these other reviews before I ordered. And they’ve only refunded me $900 of my almost $1500 order after promising me a full refund in email. Please save your money!!!
UPDATE: this update is against my will but I want to be fully transparent. (Since the company said I was being one-sided.) After leaving several reviews and going back and forth for another week, this company still refuses to refund me my refund in full. Instead they offered me the total of the 35% restocking fee in form of a gift card (about $500). They sent me 5 separate gift cards. I used it to feel like I wasn’t losing out completely but realistically none of their products are worth anything. I still lost $500 in actual money. I may not even receive this order who knows.
Response from MSBLUE JewelryFeb 22, 2024
Dear Morgan Andreana,
I'm truly sorry to hear about your disappointing experience with your recent purchase from us. We deeply value our customers' satisfaction, and it's disheartening to learn that we fell short of meeting your expectations.
You purchased a 14k solid gold band and 10k solid gold engagement rings. We understand your initial impression may have been influenced by the intense shine and brilliance of the rings, which might not have appeared consistent with what you expected from real gold. Please allow us to clarify that the rings are indeed made of authentic gold, as indicated in the proof of authenticity provided. The rhodium finishing applied to our rings serves to enhance their brilliance and luster, ensuring they sparkle beautifully and maintain their shine over time. Rhodium, being one of the most precious metals, is often used in jewelry to provide a durable and reflective surface, elevating the overall appearance of the piece.
Please know that we take customer feedback seriously, and we are committed to resolving this issue to your satisfaction. We appreciate your patience and understanding as we work to make this right for you.
Best regards,
MSBLUE Team
SC
Samantha C.
I ordered my ring on September 19th…
I ordered my ring on September 19th after two weeks of trying to reach the company to gather confirmation that my order was received and being worked on as I did not receive ANY confirmation, they continued to ignore my requests. Early October I placed a dispute with my bank on this order and two days later received a message on instagram, although I’ve been primarily trying to contact them via email, stating the ring was ready to ship but could not since their system shows a dispute.
I asked for proof that the product was ready and quickly received a photo of an item that appears to be the ring made for my order. I requested the dispute be lifted from my bank and almost immediately after doing so, again MSBLUE stopped all communication. It is now December 25th and I still do not have the product the ordered.
Huge Red Flags!!!
I will continue to steer my friends and family away from this awful company. Please do not make the same mistakes I did.
