Mrs. FieldsReviews of mrsfields.com

I received a tin of Mrs. Fields assorted cookies. They were awful! They were loaded with excess sugar and had an unhelathy, chemical taste. I would be embarassed to send her cookies as a gift to anyone.

Ordered a cheese and tomato toastie from the airport joint! Came back like a pancake! Burnt bread and hardly any cheese! $8.70 ! Any joints which make toasties and charges well above $5 should be using the right bread, Pana Di Casa! Not cheap skinny white loaf bread which becomes like a pancake in a sandwich press!!

I placed an order from my granddaughter fundraiser. I never got the order. I called and the were rude and left several vm's. I had to keep calling to get a hold of someone. When I did they were not helpful and will never order from them again.

I ordered many tins for New Year's gifts on 12/23/24. After typing in all of the addresses (took a long time) and paid for them, it told me they would be delivered 1/1-1/5. I wasn't happy they needed so much time to ship them, but since I had just spent a lot of time ordering them, I didn't cancel the order. They came straggling in all throughout the month of January, and 2 of them had the address chopped in half by their system. One never even made it, and I had to call to have a replacement sent. NEVER AGAIN.

I recently had the same experience as the others have posted here. I ordered cookies for "expedited shipping" at a charge of $14.95. The order date was 12/16/24 with a delivery date of 12/19/24. The confirmation email came saying the delivery date was going to be 12/26/24. Since the order had already gone through and charged to my card, I did not cancel it and decided I would call the company after Christmas to find out why $14.95 is really not a expedited shipping. I called and waited, and waited for a live person. Finally the call was answered by a customer service rep named Nicky. She needs to go to customer service school as her manner was quite confrontational, she did not listen to me, and in fact, talked over me as I was trying to speak. Now the bigger problem became the company's customer service department's behavior. I requested a manager and received a call back from a manager. I explained why I had called, questioned the $15.95 charge for expedited shipping that wasn't expedited, and complained about the customer service rep's attitude. I was told I misunderstood the shipping charge and that $14.95 is charged for all orders. I was also told that I had received a confirmation email stating that I had selected 12/26/24 as a delivery date. I don't think any of that was correct but i could have been wrong. What is unacceptable is the customer service rep's attitude and behavior that does not represented the company well at all. I have used Mrs. Field's for business gifts but I will not anymore. There are other companies, including local companies, that charge far less and deliver better customer service.

Purchased almost $100 worth of cookies on 12/16. Delivery date given as 12/19 and shipping confirmation email promised. 12/20 no shipping confirmation, but charge posted to credit card 12/17. Web site tracking only shunted me to empty cart and had no information on my order. Spent over 30 minutes waiting for customer service to answer phone. "Delivery problems at the warehouse" and delivery by Chirstmas NOT guaranteed. This company cannot deliver on its product but is lightning fast in taking your money.

This company is a disgrace. Good luck trying to get anyone on the phone..ever. I’m trying to track an order because the email o gave was wrong and so when o pushed the appropriate dept it said high call volume hold time 40 minutes. So o called back and pushed 1 to place an order hoping someone may answer. No such luck. These disgusting people had a message there are 3 callers ahead of you the wait time is 24 minutes. Be cautious of this despicable company. Now I have to hold for what they now as I’m writing this say there are 2 callers ahead and the wait is 26 minutes. How the heck is the hold time now up to 26 minutes with 2 callers and there was a 24 minute wait with 3 people? I’m livid right now, these people are bottom of the barrel.

Purchased multiple shipments for myself and 2 gifts for friends. Mrs. Fields uses the cheapest UPS transport - 3 days or more yet CHARGES EXHORBITANT FEES FOR SHIPPING AND HANDLING. All shipments arrived HOT having been stored in un-airconditioned UPS facilities and vans. Staff at Customer Service ARE EXTREMELY RUDE. $200+ wasted. I am a disabled Senior Citizen. They should be treating ALL Customers politely. I WILL NEVER, EVER PURCHASE FROM MRS. FIELD AGAIN. BUYER BEWARE.