Mr. Rooter PlumbingReviews of mrrooter.com

DO NOT USE MR ROOTER. Do not use Mr Rooter of Bloomington at 2206 E.Oakland Ave. THey come out to my home on January 19th for a emergency back up. They where unable to fix the issue that night and schedule another crew to come out on the 20th. I was charge $115 for this visit. The crew came out on the 20th and cameraed the lateral and saw the issue. We went over the issue and confirmed that a hydro jet and a liner would fix the issue. At this time i wrote a 2500 check as this covered half the cost. January 21st a crew came out around 6PM CST and was unable to fix the issue. I was told that another crew would come out the next day with a camera to resolve the issue. I never say another crew again form Mr Rooter. I would get emails that a crew would be coming out, but received NO CALL AND NO SHOWS on those scheduled days. I would call the office and was told that people would be coming out in a few hours and no one ever should. This went on from 01/21 until 01/25, during this time I would call and get the run around that no supervisors were in the office Etc. When I finally did get to speak with a supervisor,Brett, he had every little knowledge of he job and was asking questions that had already been answered when the crew was at my house.I was told that it was too cold liner to be installed to which i replied I need to be able to use my plumping in my house, the liner can wait. 01/25 I spoke with Brett and he GUARANTEED that a crew would be on Monday the 01/27. Had another no CALL NO SHOW on 01/27. At this time I called the office and requested a full refund. On the 27th I received an email with a zeroed out invoice. Then on the 28th my credit card was charged $526.33 unbeknownst to me. I have no invoices for this amount in my records. I spoke with another manager Joe on the week of 02/04. I was told he had pictures and notes from the crew that the work was completed. I asked from the evidence of this and never received any documentation. I asked why my card was charged with out my knowledge and he was unable to provide an answer to that question. I disputed the two credit card charges as the work was not completed. Mr rooter sent documentation to my bank showing that the work was done which is completely false. Still working with my bank on the disputes to this day. I would not recommend using MR rooter at ALL. Stay away from them and go with a company that is legitimate and actually performs the work they say they will.

I paid them for unclogging the basement sink in my house. The agent assured me that the work was done properly, without even testing if the water would run down. On the receipt, it was written that the work was with no warranty. After I noticed the issue, I called them to report that the issue was still occurring. I asked them to come and assess my concern. They refused to do so. Instead, they asked me to pay for hydrojetting to resolve the issue. I called another plumbing company. When they came in, they could not believe that when I told them Mr Rooter Plumbing completed the same work earlier. The latter corrected the wrong service provided by Mr. Rooter and gave me a 12-month guarantee. I asked Mr. Rooter to reimburse me for the poor work provided, and they refused. Honestly, based on my personal experience, I would not recommend Mr. Rooter to anyone.

The workers did their job but, they destroyed my lawn, sprinkler system and concrete mow strips and the supervisor said their contract does not cover damage caused by their workers. Knowing that they did not advise or allow for contract review but demanded authorization signatures immediately. Next door neighbor had the same job done for half the 48 k price.

I recently contacted Rooter Etobicoke for plumbing service. They sent a plumber named Jason, who was kind, professional, and efficient. Unfortunately, he accidentally left the hot water turned off when he finished the job. Mistakes happen, and I completely understand that, I simply needed someone to come back and turn it on. When I called the dispatcher to request that Jason return, I was met with a very rude and condescending attitude. There was absolutely no customer service or willingness to help. Her tone and approach were unacceptable and left a very negative impression. Because of this experience, I chose not to continue with Rooter. They also quoted me $952 for a repair that I ultimately had done by another plumber for $259. I appreciate Jason’s kindness, but due to the dispatcher’s behaviour and the extremely high quote, I will not be using Rooter again.

I asked for the possible cost and they said maybe a couple hundred unless they found something else. Ezra was very nice. I had a pinhole leak. They brought the pipe part, unscrewed 3 bolts, installed it and charged me over $1000. Then suggested I put in a bladder to release some pressure and replace my water softener and heater and they could give me a deal. I need to win the Powerball first.

They kept a $2000 down payment on $6900 job that I cancelled after 2 days and say it's non refundable. That's like 30%. There's a 3 day cooling off period. They never emailed the invoice or contract even after calling and asking for it. I've been getting the run around for 2 months now. I'm elderly on a fixed income and apparently easy to scam.

Well was charged $125 for a quick fix that didn’t work cause he had no clip I needed no faucet had to go to ace hardware to get one then charged a service fee of $125 total $780 bad choice on my part bad bad bad

Caused water damage resulting in water leaking through my ceiling into the story below and all over my furniture from a simple copper pipe repair. Also installed expansion tank in such a way that it cannot be accessed to check pressure. When I called and spoke to "Manager John" he agreed that he would send someone out to fix the expansion tank install free of charge. When tech Josh arrived the work which was promised to be free was now $400. Horrible business practices and lack of accountability. So many better plumbers out there.