Mr. Rooter PlumbingReviews of mrrooter.com

Racist owner

The company will not give an estimate over the phone.Technicians came out wanted to charge 750 for a simple drain clean out.we have our complete septic pumped for 500.When I called the technician on the price he immediately dropped the price to 300 again more than premium weekend rates.Then the technicians (two) were talking crap while leaving my property.Do not use they up charge based on the looks of your property.

Horrible experience of an incompetent plumbing firm, would give them 0 stars if I could. Situation: Have a pipe backing up with sewage, described the situation in detail, none of that reached the technician. Mr. Rooter requested $150 trip charge (non-refundable, not counted against the job either). Plumber (named Alex Perez) arrived at the scene, quoted $2,500 for a replacement of an external iron cast line and a camera inspection of the pipe. Upon requesting to break down how this estimate is created, he simply replied "that is what it costs", no further breakdown was given. Alex then ensures that this will include a solution of the problem and is not just treating the symptoms (spoiler alert: which of course was not the case). Plumber proceeds with replacing the cast iron line (uses the wrong fitting, so future leakage is not prevented with that) and then requests another $2,500 to preasure wash the line, at which point I canceled any and all of the future interactions with them. Alex has not only not detected what the real problem was (old sewer pipe that needs to be sealed, because it is no longer connected to an old sewage system), which he overlooked, because he didn't properly do his camera inspection. He was also unwilling to write up a report or share the details of his camera inspection. He further was unable to explain the pricing behind his quotes, although Mr. Rooter promises to work with modular pricing and full price transparency. Upon requesting to talk to his superior, Alex proceeded to hang up on me. I have since worked with a different company, which was competent and could solve the problem. If you are reading this, I highly recommend to think twice whether you are booking Mr. Rooter, it was hands-down the worst plumbing experience in the last 10 years. Absolutely not recommend. - Massively overpriced - Lack of competence - Lack of communication skills - Inability to take accountability

It has been 3 years since I hired them for a plumbing problem— water was getting into my basement and after being charged almost $10,000 and their excavation destroying my yard, the basement still leaks badly; they gave me 5 year warranty and they won’t honor that or finish their job. They won’t return my calls or texts.

The initial service technician (Keenan) was nice enough to begin with, even handing over the job to another (Jordan) when he went on vacation, but don’t expect anything once the service is completed! We needed detailed billing for insurance, and insurance even called and discussed this with them. Three weeks goes by and nothing. Then a couple more weeks go by, followed by a promise of getting it to insurance. Nothing after a week, then another promise. Once again it produces nothing, till the office is finally contacted and they had no clue we needed it… almost as if they were never told. You would expect better.

Written for J. Grey. The nightmare started in March 2025 with Mr. Rooter out of Peru, Illinois. I had my house on the market at this time in Earlville, IL. I had a problem with the sewer line and they came out and said it was roots in the sewer line that could not be cleaned out, a 6ft pipe would need to be replaced. Cost of $6,500.00. Full payment was made which they insisted. A few days later I was told additional 30ft pipe would need to be replaced. Cost of $25,000.00, I paid in full, insisted by them. Mr. Rooter came out in March 2025 and dug a 10-15 ft wide trench. While trenching- they mangled the water line (had to have city come shut my water off), hit the neighbors garage leaving damage. I asked again for invoice. We were told by Mr. Rooter- all good, inspected (they did the inspection). Hole was covered by dirt, middle of April 2025. I asked again for invoice. April 25, 2025- I had mud coming up in the basement drains. I called Mr. Rooter and they were sending a manager and inspector on May 5, 2025- they did not show up. Mud still coming up. I had to take my house off the market. Water was still shut off. During this time of no water, I had a pond with over 40 Koi fish, some very large. The pond needed water after the winter so the pump would run. I lost over half my Koi fish and gave away the rest so they would not die. No show by Mr. Rooter on May 16, 2025. Mud still coming up in basement drains. Between May 17th and May 21st, they came out and dug 10-to-15-foot trench, Mr. Rooter admitted the new pipe that was installed by them did not get attached to the existing pipe before the hole was covered by dirt. It was inspected by them???? June 9, 2025- July 8, 2025. Same. Trench with pipe sitting on the ground. I sent pictures to Mr. Rooter After July 8, 2025- Mr. Rooter must had fixed it, the hole was covered with dirt. Mr. Rooter said all good, inspected, had video of the inspection. (they will not send us) Still needed a copy of the invoice. July 19, 2025- I put the house back on the market- water was turned on by city. April 15, 2026- I had a contract for the sale of my house. The potential buyer had a sewer inspection done and it did not pass the inspection. The buyer would not go forward. April 21, 2026- (had to take day off work) Met with the supervisor from Mr. Rooter, he performed a camera inspection and said “yes” there is a problem. He met with the neighbor about the damage to her place and assured her they would fix it along with bringing in a load of dirt to level the large area where they had dug. He took pictures of everything. April 28, 2026- Mr. Rooter said the pipe was full of mud because when the pipe was reattached, they did not clean it out. Mr. Rooter said good to go after they flushed the pipe. Camera inspection no signs of any issues. Asked again for the invoice. May 3, 2026- I had my 2nd contract for the sale of my house. The potential buyer had a sewer inspection done on May 11, 2026 and it did not pass. The buyer would not go forward. The inspection completed by the potential buyer showed gravel in the pipe, pipe not attached (space in pipe). We have copy of it. May 11, 2026- Called Mr. Rooter. No call back. No copy of invoice. No copy of their inspection. I can’t sell my house, my neighbors garage is not fixed.

I would not recommend this company. They were hired to address a partially clogged kitchen sink and a main line issue that was causing the downstairs tub to overflow when the upstairs shower was used. After diagnosing the problem, they provided multiple estimates totaling over $3,200. I approved only the main line cleanout for $1,059. After completing the work, they left without actually resolving the kitchen sink issue. They ran water briefly before leaving—far too short to confirm proper drainage—and then attempted to upsell a $6,000+ excavation job involving 30 feet of pipe. The next morning, I contacted them because the original issue was still not fixed. Instead of addressing the unresolved problem, the field supervisor stated the work had no warranty and insisted that the $6,000 job was necessary. At no point was I given an estimate for a basic kitchen line cleanout, which is typically a much smaller job. A reasonable next step would have been to address that line—not jump immediately to a major excavation. It is not acceptable to complete work, leave the issue unresolved, and then refuse to stand behind the service less than 24 hours later. This experience felt more like an upsell than a genuine attempt to fix the problem.

Verified Customer Total Work time : 30 minutes I scheduled the appointment and paid the online fee for them to come. Beware this 90$ up front cost does NOT get applied to any work done. I had a clogged pipe that was backing up into the laundry sink. Two work men came to the door with an electric snake. One of the workmen did the work, opened the cap and used the electric snake and pipe cleared and no other work was required. The other work man had our credit card on file and had my husband sign on the phone and emailed a bill for 716$ in addition to 90$. I contacted the manager to get clarification on the bill. I cannot understand how they can charge over 800$ for 30 minutes of work without any materials needed and straight labor fees. I was told that these fee’s also help pay for advertising and other costs. I DO NOT recommend this company. I have used them twice before and now wondering if the labor charge was that 1600$ an hour as well. Unfortunately the work was good but I feel overpriced and RIPPED OFF!!.