James G.
My experience with Mr. Rooter Services
My technical Lee had an opening before our scheduled appointment and he contacted me to see if we could change our appointment time. This was great for me because it was an earlier time. When he arrived in the company vehicle, he asked if it was okay to park in my driveway instead of assuming. He got out of the vehicle dressed in his company's uniform and introduced himself and confirmed that I was the person he had spoken to earlier. He listened to me as I explained the problem and the things that I had done to try and resolve my issue. He quickly diagnosed what the problem was and gave me an estimate of what it would cost (they do have military discounts). Once I agreed to the price, he immediately started fixing my problem and informing me of the process every step of the way. Once the job was completed, he cleaned up his work area, provided me with follow up instructions for further maintenance and my invoice. Lee and the executive assistant that set up my appointment were very professional, courteous and went the extra mile to ensure that I was satisfied with the work order. I would definitely call them again and recommend them to others