Mr. Rooter PlumbingReviews of mrrooter.com

This review is for mr rooter of Santa Cruz California, and I can NOT find any thing good to say about them. They never showed for a emergency appointment, we relied on them and mr rooter let us down. When we called the lady was rude and told us to go elsewhere for service. We used another plumber who was at our kitchen faucet in an hour and fixed the leak at less then the mr rooter quote, mr rooter $350.00 the new plumber $99.00.

On Oct 22 I had a very expensive service performed by Mr. Rooter of Longview, WA, they gave me a astronomical quote knowing they were the only place in 3 counties. I could not find anyone else, that is the usual problem in this area for getting anything done. They took about 4 hours to perform the job, messed it up and after much stress and back and forth I got a partial amount off my initial huge bill. They had lied to me about what it would take to do the job, and nearly fried my pump. They said it would require a journeyman plumber and led me to think it be all day, it was a 4 hr job, 2 laborers. No cleanup. 11 days later my grinder pump in the tank quit and my overflow alarm went off. I turned off the breaker when I heard it, I do not know how long it was jammed up before I got it off. The pump was less than 1 year old. I contacted Mr. Rooter out of Longview, WA to come out and diagnose the problem the next day. The tech they sent made a cursory inspection and said the pump was shot and left. I called the good company that installed it, they were in the area and came out. They actually pulled the pump out of the tank, really inspected it, got the rocks it had sucked up from the bad company's repair out of it and the pump working again. And cleaned the rocks and concrete debris out of the tank that Mr Rooter had left from the previous job. Who knows how much of its life was shortened from it being jammed up and not able to spin. The bill to have the good company clean up and fix the bad company's mistake is $520.00. And a bunch of undue stress and anxiety from the bad experiences with Mr. Rooter out of Longview. Who blatantly refused to meet that guarantee, and nearly failed to meet that guarantee when they first came out also. They are incompetent, hugely overcharge and refuse to honor their guarantee. PS, A few days later something else they did BROKE and I am blackmailed into cancelling my chargeback so they would fix the new damage they caused!!!!!!!

I have used this company in the past and was satisfied, which is why my most recent experience was so disappointing. I needed the flange and seal replaced on a toilet. The first indication of trouble was how difficult it was to make an appointment - I had to chase them. Once we set a day, I was told the technician would be on site between 10 and 12. At 12:24 the truck rolls up and the technician then spends 17 minutes talking on the phone in front of my house. He did not come up to the house until I texted him. When he came in there was no apology for being late. He fixed the toilet, though I know I overpaid (which is on me), but did not properly clean up after his work. I have three properties and I will never use this service again.

I hired this company to unclog the drain, called them around 6pm told me it would be within a hour. He didn’t show up until 10:30pm and told me toilet couldn’t put back at 12:15 Am ( midnight) because they were not installed properly, although toilet is in used for many years without any issue. And then they charge me $530+tax more to install a toilet ( does not include new toilet) we have to get. This company is a scam, does not align with commercial message! Totally a highway robbery. It costs me over ONE thousand dollar to clear sewer Clog!! Terrible company, don’t use them!

I would give it zero stars, but at least they showed up. I looked at some of the reviews and it seems there's a commonality..they are scammers and unfortunately, they probably know the law and can get by with it. I needed them asap due to a water heater leak. They answered the phone on a weekend.. I couldn't get ahold of anyone else. I asked if they were COMPETITIVE with other area plumbers..they said YES.They charged $600 above the going rate ( I found out later by calling 4 other plumbers). They won't give an estimate..say installer will do it upon arrival or will charge for the visit if you decide not to go with it. Seems like another scam tactic they use. When I called an office they have in Oregon about this..they said too bad..I agreed to their bill, which had to be paid at time of service. I thought it was high..but didn't realize they were 1/2 again as much as the estimates I got later. I trusted them! Its too bad they do this, as they take advantage of people. In my case, I'm a senior citizen, ex Navy, on a limited income. I'm sure they would overcharge anyone, anytime, since in this case they flat-out told me "there was nothing that I could do about it!"

The service tech that came out was a scammer looking to overcharge for service. I had water hammering in my house and he said to change the fill values on 2 toilets for $325 if that doesn't do it to add water hammer values on the washing machine. Then he said if that doesn't fit it you need a new regulator which would be $2100 to rep I fixed the regulator at Home Depot for $88 which a another plumber told me which one to get and that would solve the issue. Would not recommend this company they overcharge and change everything to fix the problem and increase the bill. Update: I spoke two different reps Saturday and Sunday both said they would forward to a supervisor. Obviously the company didn't forward, nor care to resolve the issue is a second rep ask what the issue was.

They do not give free estimates I was told If they don't do the job it cost $64.00. Price was high but a cost just to say get out I decided to let them do the service. I do not know what service they performed and was not given a warranty. Stay away! It almost appears they act like they are connected to ROTO ROOTER! Don't get confused! $615 plus tax just to do a snake job. Stay away!

Mr. Rooter of Holyoke Ma will rip you off. I made an appointment because of slow drainage in my house. They came 2 hours late. I showed them the clean out cap for the septic sewer line. He refused to discuss it. Instead he went through the tub drain. 20 minutes later he got some improvement and stated he was finished. He charged $443.50, scratched the tub and left muddy tracks throughout the work area. He had me sign a tablet that he held the whole time and left. One month later the system completely backed up flooding the bathroom and family room. Another routing service came, went directly to the clean out cap that he ignored, worked 2 hours and solved the problem. I contacted Mr. Rooter asking for he a refund, showed him the bill for the additional work and never heard back from him until I contacted Yelp and my state consumer protection agency. He still refused to acknowledge the failed effort and will not refund the money even though the contract states I'm entitled to a refund if the service failed. BUYER BEWARE