Mr. Rooter PlumbingReviews of mrrooter.com

The biggest mistake I made was not checking out the reviews posted here on Trustpilot before contacting Mr Rooter here in St Louis. I had 2 things needing attention. The 1st issue was a toilet shutoff valve was leaking. He replaced the rigid connector with a flexible supply line between the shutoff valve & the toilet. On the invoice he assigned it task # F4830-Minor toilet rebuild $157.50. The 2nd thing he did was replace the shower cartridge in our master shower. Task # assigned was CTR_SWR for $478.59. He said the Hansgrohe merchandise was very expensive & he assured me several times that because it was so expensive, he would not charge me any labor on this. I looked at the Hansgrohe shower cartridges on Amazon after he left and the price of them ranged from $30 to $130. There was a $59 non-refundable upfront charge that would be applied toward the job if I made the decision to proceed while he was here. I decided to have him do the work, not only because of losing the $59 but because I couldn't think of a plan of how to get an estimate from another company before having another plumbing company come out, & then having to shell out more non-refundable upfront charges to them. The other thing I noticed was on the invoice I was emailed after he was gone. It said the $478.59 included 1 hour of labor. To top it all off, he said to me as he was leaving, "Oh, by the way, your shower head connection is leaking. You might want to pick up a new shower hose at Home Depot. I ordered it on Amazon "hansgrohe Techniflex Handheld Shower Replacement Shower Hose 63-inch Easy Install Modern Shower Hose in Brushed Nickel, 28276823" for $38.14". The next time I need a plumber, I know who I won't be calling. I also know that I will be checking the reviews here on Trustpilot when I need another plumber, before I call him.

STAY AWAY!!!! SCAM ARTISTS!!

Called rotorooter on Monday tech came out quoted for a clogged sink then proceeded to break my cap and stated they couldn’t fix it that I’d have to have a camera run from outside possible have my yard dig up $60 to $80 thousand I said no not paying that said they would charge me 400 for a camera would take that off repair price and would be back Tuesday I called at 6 pm they says they would be out that night called again wed stated they Would have a supervisor get a hold of me to find out what happened and get somebody out from my league would have a supervisor get a hold of me to find out what happened and get somebody out for my leak it’s now Thursday at 8:30 and I have not heard from them. Thankfully I called another plumber today. They came out and found the source of the leak and it was not what they were talking about and it’s fixed for way less. Their customer service is awful, as well as any type of service I would not recommend them for nothing.

Update. LOSERS. I’m considering suing them for deceptive trade practices. They did not know what they were talking about when they showed up with their tech and dummy. They attempted to charge me 1100 for leak detection, but agreed on roughly 550 to find the leak. They claimed they knew EXACTLY where the leak was. WRONG. 22,000 quoted which wouldn’t have fixed anything. Mr. Rooter should be shut down. The repair was not where they claimed it was. Not even close. $600 later with a master plumber, repair completed. Do NOT trust Mr. Rooter and their “$64 inspect fee.” They work off flat fee to inure to their own benefit, not yours. Total bait and switch. Believe the reviews.

Not recommended. This company has a low fee for an individual not qualified to do anything other than to appear and briefly assess the situation only to call in another to assist. At least that was my experience. They operate on a FLAT FEE basis, not hourly, meaning you are at risk. Following their assessment about a small leak in a main line (158') long, and charging me around $550.00 for that assessment (notably, with no equipment to actually locate the leak as they had none and completed within one hour), they went back to their trucks (always a bad sign) only to return and show me a $21,500.00 proposal to literally dig up the old line and replace with with a new one. The actual line only costs around $400.00. I simply said no and asked that they leave. Had I known they only operate on a FLAT FEE basis, I would have never contacted them in the first place. Their hourly rate was between 250-350/hour for the 2 individuals, hardly what the average plumber charges. Of note, master plumbers don't even charge that. Not recommended. Never recommending. Very offended. $21,833.33 for a new line, literally, when all they had to do was locate the issue and repair it on spot. That, or check end to end - with a new line since they were only able to eyeball it. I have now hired a master plumber and will update once I receive his bill for the total repair - out of fairness to the situation. Don't fall for the 24/7 - no additional charge. Their FLAT RATE will be excessive IMO.

Had them come to install a water heater from Home Depot. While Truck #10 was at my house working, he broke a water pipe getting the new water heater in. Charged me double the quote for something he broke. SCUM BAG company. Stay away, or use at your own risk.

We called to have a dishwasher hooked up, Home Depot had left the new washer out of the box next to the cabinet, and old one removed. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. After 45 min. the job was done and the bill was $765.00. We were shocked, what a scum bag company, the fee was never disclosed. How can they keep on ripping people off like that.

The job involved replacing two toilets that were removed to install new flooring. We had to use a plumber to meet strata requirements. We also had a slight drip from the handle of my shower knob, into the shower. Replacing the toilets cost $640 for about 40 minutes work, including testing (flushing)!! The tech replaced the valve in the shower and it leaked more — long story short, he said I needed a new “diverter”, and the estimate of $800 came in AFTER he’d already cut the old one out. Not sure if that was a scam or not. The valve replacement charge was never removed, either. Total bill was $1789 for $150 worth of parts and 4 hours labour. That works out to $411 per hour. I’ve contacted the company to no avail, and have now contacted consumer protection.