Mr. Rooter PlumbingReviews of mrrooter.com

The webpage clearly states that they line pipes. The moment they found out my race, there was nothing they would do to help me.

I am compelled to share my experience with this so-called “professional” from Mr. Rooter Plumbing, whose demeanor was nothing short of CONDESCENDING, DISCRIMINATORY, AND EXTREMELY UNPROFESSIONAL. Here is context: I hired a General Contractor from MP Home Repairs and Remodeling for a bathroom extension project. Part of this project was to reposition the dryer in laundry and therefore the gas line from underneath as per the repositioned dryer. The plumber working on the project admitted that his expertise with gas lines were not great and suggested me to hire a professional for that. Apparently, this surprised me as I was disappointed with what they said regarding the gas line. I called back MP Home Remodeling requesting them to send someone else who could do that. The company unfortunately said none of their staff has that expertise and advised me to go on google and look for someone. I started calling companies explaining the unique need. And I landed on this company “Mr. Rooter Plumbing” with a tag line “A Neighborly company”. The job was to move the gas line as per the repositioned dryer, over the call, I EXPLAINED THE SPECIFICS OF MY NEED (check your call records if someone from the company is reading this). They scheduled a time and this “Professional” appeared at my door . After me explaining what needs to be done, he started being disrespectful and awfully condescending to me and to the other party who were working on the bathroom project. He barely spent 10 minutes and all the while being cynical, scornful, dismissive, and disinterested. Although his choice of words were careful, it was apparent on his face how contemptuous he was. His histrionics and façade made me feel belittled, disheartened and ultimately terrible about this “neighborly company” . Professionalism doesn’t just come with a uniform and driving a fancy vehicle with the company brand on it. It’s about how you make your customer feel about you, your service and eventually your company. I am not saying everybody in the company are like that but this man, God! And his outrageous quote just before leaving “And for you its TEN THOUSAND DOLLARS PLUS FINE”. What sort of AUTHORITY this licensed plumber has - to say, “Plus Fine” in my house. I didn’t understand the reason why he behaved like that, and I didn’t care to ask either. Please remove the point “COURTEOUS PROFESSIONALS”, which is listed under “Great Reasons to Choose Mr. Rooter Plumbing” on your website. It doesn’t belong there. I determined not to ever call this company for any service and also to spread the word.

Never have them in my home again! Charged $295 to clear a toilet drain and had to come back 3 times because the toilet leaked after they reset it. Was late to the appointment, put nothing over their shoes and it was snowing & icy out. Left a mess to clean up and scratched my vinyl plank floor. The first guy they sent out to fix it was on crutches. What company does that especially in the snow! Next guy so big he barely fit in my bathroom, yes it small but he wasn't. Beware, I will never have them in my home again.

Mr. Rooter is NOT a SUBJECT MATTER EXPERT when it comes to PLUMBING. Given that I used them in the past, trusted their work, and I called Mr. Rooter for help again. I spent over $6,700 on a water leak that was not discovered and repaired on my rental property in November 2023. The water leak was later discovered by a contractor I hired to remove the mold in the bathroom after Mr. Rooter claimed they repaired the pipes that caused the water leak. The sheetrock was removed around the tub where the water was leaking. He confirmed that the water leak was coming from the water line installed by Mr. Rooter back in June 2022. During that time, the water was leaking out of the tub faucet and shower and Mr. Rooter changed the water lines. However, Mr. Rooter neglected to ensure the lines replaced were not leaking water. The water leak overtime caused mold in the bathroom ceiling and walls. I’ve spent thousands of dollars for work they didn’t fix over a year ago. I talked with a manager of the water leak they never discovered and needed them to repair the leak, or I’ll dispute the charges. Of course, he denied that it wasn’t part of their scope of work. I told him the only assessment they needed to do was to find the water leak and fix it instead they replaced unnecessary pipes. I text messaged Bob, the other manager who I’ve been working with since the beginning of the problem to ensure he knows what’s going on. He didn’t respond back about getting the water leak repaired. I also emailed Mr. Rooter regarding the water leak that was never discovered and repaired, and I wanted to dispute the charges, or they come fix it by a given deadline. I gave them steps I’m planning to do since they did not respond with deadline. I’m letting everyone know that they are FRAUDSTERS and CANNOT be trusted. Do not be a victim like me.

The one star was for the gentleman who came. Out. This company is a scam. Called for an issue after hrs and never did the CSR tell me company does free estimates during business hours. Now their trying to charge my card without consent for over $300 without even putting a shovel in the grond. If I would have known they did FREE estimates I would have just waited till the morning. COMMON SENSE..... I let the gentleman know before he left because he tried to have me sign the waiver to pay. I said absolutely not and they still tried to get payment from my card..... DO NOT USE THIS COMPANY!

Is there less than one star. How about minus Five. These guys are Brutal. RUN AWAY. They upsold me from a 350$ Snake my toilet ( I told them my BF has done so with a 15 ft snake so it would need to be longer ). I agreed Stupidly to a 550$ remove tank because if it plugged again in 30 days it was warranty. Which it did only to find out A) they only snaked 2-3 feet and B) there was no warranty on labour. HA. 585$ for 30 min and zero results. Maybe it’s the flush valve the guy says - I dunno. But I can replace that ( a 20$ part ) for another 225$. Once I got a proper pluming company he found the issue in five minutes. Repaired it properly in one hour offered to replace the ball Cock—- Just for courtesy and it cost me 250$ Mr Roto is a disaster ! Good riddens. Spreading the word ever single chance I get.

We were overall pleased with the four young men who worked in our home (Justin, Eric, Jake, Hunter). They were polite and hard working. However, we felt that they often lacked organization and supervision. The job was suppose to last 5 days; they were at our house 14 days. Two days only one person was on the job; other days had just two men. The job began by them digging by hand. Much time was wasted before they rented the excavator. Much of the yard was damaged because sod was placed on live grass and left there 12 days. Half of our sprinkler system no longer works. In the master bathroom, a new shower was installed. The shower curtain and grab rails got thrown out. Rocks and pvc pipes were found left under the carpet that had been pulled up. They asked for $6000 more than the contract agreement. When told about the undone stuff, they promised to return after the weekend. We haven't seen anyone and now don't expect to.

Do not make the mistake that I did by not paying attention to the charge versus the actual work done by Mr. Rooter (associated with Airseve). To replace two basic water line valves (Cost even inflated $50) and a bathtub drain pipe (which I supplied!) I was charged over $500 for a job that took the individual only 50 minutes to complete. You do the math on the labor! I have to own my own stupidity, but even when I called their office to complain, they said they would look into it. No callback or response from them. Just got my credit card bill, and of course, they charged the full amount. Was I stupid for agreeing to the work, Yes. But when labor is being applied at $400/hr…. what crosses your mind about the integrity of the business? PLEASE don't make the mistake I made! Find someone else.