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Mr. Delivery (mrdelivery.com) has 150 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Don
Rating Mr. Delivery I would say that they have quick delivery, friendly attitude, but occasionally accuracy of items orders has been off.
Response from Mr. DeliveryApr 30, 2019
Thanks Don! We are working on it order accuracy. Its just harder during peak times with non partner restaurants. We love the feedback and thak you!
Faith
App is very hard to navigate; food is 30 min-1 hr late. Items missing from order with no compensation or reach out from customer service
Response from Mr. DeliveryApr 30, 2019
Hello Faith! The app is in the process of being completely redone. Please use code TRUSTPILOT for $10 off your next order.
Amanda
It’s wayyy overpriced compared to the many of their choices out there now. They mark up menu prices and charge more in delivery fees.
Response from Mr. DeliveryApr 30, 2019
Hi Amanda, All of the delivery companies do a markup for non-partner restaurants. Which company is partnered with who, dicatates the upcharhge or if their is one or not. Alot of other companies have it fixed into thier "service charge". I am sorry about the confusion.
Janell
Food takes forever and is always late!
Response from Mr. DeliveryApr 30, 2019
Good Morning Janell! We have recently been address both of these with a quite a few strategies. Mr.Delivery delivers all of Lansing, East Lansing, Holt and a little bit of Grand Ledge. In our attepts to include everyone we had a funky area, it has been adjusted.
Ariana
Your delivery charges are absolutely ridiculous. I started using DoorDash instead as their delievery prices are way cheaper and I will not switch back to Mr. Delivery unless your prices at least match or are lower than DoorDash. Update: I would maybe give another try with a credit
Response from Mr. DeliveryApr 30, 2019
Arianna, Recently we did fix the charges on the non partner restaurants. Would you consider trying us again if we gave you a credit? Please shoot me an email at [email protected] and we can get that done immediately. I am trying to fix the rapport with the customers and let each and everyone of you guys know, that you are important and we take your concerns very seriously.
Devin
The app definitely needs a lot of bug fixes. Causes me to choose other apps
Response from Mr. DeliveryApr 30, 2019
Hello, I am sorry about the app. New software is coming this summer, how did you like the service?
Amanda
Only had one bad experience, when my order just never showed up. Customer service was mediocre. I did eventually get a refund, but it took talking to multiple people over the course of several hours. They kept saying "just wait another 30 minutes and see if it shows up, we can't reach the driver". But I ordered smoothies from a place 2 minutes away from my work......who wants a smoothie that is hours old!!!?? Even if it had shown up, I wouldn't have wanted it at that point!! As said, that's my only bad experience tho. Otherwise this is a really convenient service. I have used it at work a lot.
Response from Mr. DeliveryApr 30, 2019
Amanda, I am soryr about that one bad expierence, I would love to offer you a credit for the incovience.
Megan
Always takes a long time
Response from Mr. DeliveryApr 30, 2019
Megan! I am sorry about your prior expierences. We have been restructing to address alot of these issues inclduing order times.
